INSPYR Solutions · 21 hours ago
Tech Support Tech I
Sterling, VA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hr
0+ years expINSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a motivated Technical Support Technician to provide day-to-day technical assistance to end users, identify and resolve technical issues while delivering excellent customer service.
Information TechnologyProfessional ServicesStaffing Agency
No H1B
Responsibilities
Provide technical support to end users via telephone, email, and in-person requests
Identify, research, troubleshoot, and resolve hardware and system issues
Document, track, and monitor reported problems to ensure timely resolution
Escalate unresolved issues according to established guidelines
Maintain accurate records of support requests and solutions
Follow pre-established instructions, procedures, and best practices
Communicate clearly and professionally with users and team members
Qualification
Required
0–3 years of experience in technical support or a related role
Basic knowledge of commonly used concepts, practices, and procedures within IT support
Ability to follow instructions and established guidelines
Strong customer service and communication skills
Ability to work effectively under immediate supervision
Associate's degree in Information Technology or a related field (or equivalent experience)
Basic troubleshooting and problem-solving skills
Familiarity with common operating systems, applications, and hardware
Strong organizational and documentation skills
Dependable, detail-oriented, and team-focused
Ability to manage multiple requests in a fast-paced environment
Preferred
Ticketing knowledge/experience
Certification(s)
Data center experience
Benefits
Medical, vision, and dental insurance
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
Company data provided by crunchbase