Amica Insurance · 13 hours ago
Associate APD Claims Handler
Massachusetts, United States
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $45K/yrAmica Insurance is America's oldest mutual insurer of automobiles, dedicated to providing peace of mind and building lasting relationships with policyholders. They are seeking an Associate Auto Physical Damage (APD) Claims Handler who will manage automobile insurance claims, conduct research, communicate with customers, and collaborate with various departments to ensure timely and effective claims processing.
AutomotiveInsurance
Responsibilities
Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting
Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes
Communicate effectively: Monitor claim-related communications and respond to customer's needs
Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork
Stay informed: Develop a working knowledge of laws and regulations impacting claims handling
Stay compliant: Maintain active licenses in designated states and complete continuing education as required
Adapt and support: Take on additional responsibilities as needed to support team success
Qualification
Required
A high school diploma or equivalent
Willingness to obtain required state insurance licenses
Strong decision-making skills
A calm, empathetic communicator who can confidently support people during tough situations
Excellent written and verbal communication skills
Comfortable using Microsoft Word and Outlook
Preferred
College coursework or additional training is a plus
Prior experience in insurance or claims handling is helpful, but not required
Prior experience providing support to customers or clients is valued and can contribute to success in this role
Benefits
Medical, dental, vision coverage, short- and long-term disability, and life insurance
Paid Vacation – you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
Holidays - 14 paid holidays observed
Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds combined ratio, growth and/or service goals
Generous leave programs, including paid parental bonding leave
Student Loan Repayment and Tuition Reimbursement programs
Generous fitness and wellness reimbursement
Employee community involvement
Strong relationships, lifelong friendships
Opportunities for advancement in a successful and growing company
Company
Amica Insurance
When you look at Amica, you’ll see we’re different. We’re a mutual company, which means we serve policyholders, not stockholders.
Founded in 1907
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ted Shallcross
President and Chief Executive Officer
Lynn Malloney
Vice President, Actuarial State and Product Management
Recent News
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2025-12-19
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2025-12-02
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