Vivint · 5 hours ago
Regional Manager - Norman, OK
Oklahoma, United States
Full-time
Onsite
Mid, Senior Level
3+ years expVivint Smart Home, an NRG owned company, is a leading smart home company in the United States dedicated to redefining the home experience. The Regional Manager is responsible for ensuring the operational efficiency of alarm systems and managing a team of Field Service Managers and professionals, focusing on training, performance management, and customer service.
ElectronicsSecuritySmart Home
Responsibilities
Perform weekly coaching calls with each Field Service Manager weekly for development and training
Perform a weekly conference call to keep employees connected to companies’ vision, procedures, etc
Provide documentation of each audit, visit, accolade, warning, and other notice used within the field service Dept. monthly to field service Director by the 7th of the following month
Responsible for all performance of field service Professionals as required by Vivint field service Dept. policies including but not limited to: Past due tickets, Inventory, Attendance, Paperwork Packets, Contract Completion and Area Holds
Region Conference Call Attendance
Provide a daily report to field service Director
Responsible for making sure every FSP in area has a current state license to do alarm work in their designated state(s) FSP covers
Ensure the team is staying within budgets
Responsible for the training of each field service Professional. regional manager will work with Trainers and field service Mangers if needed to ensure FSP’s have sufficient training. regional manager is responsible for having adequate coverage for each area. regional manager will assist in hiring FSP’s in every area necessary for growth or turnover as delegated and approved by field service Director
Responsible in advancement of field service managers by assessing skill level of field service Professionals for promotion as needed and approved by field service Director
Discipline FSP’s who do not perform to Vivint standards within field service Dept. Disciplinary Policy. Disciplinary actions shall be approved by field service Director before delivery to affected FSP’s
Responsible for staying current with all improvements with equipment and relating new information to field service managers and field service Professionals
Must have ability to communicate effectively with adverse, difficult and potentially discouraged customers and employees
Ensure all paperwork from field service Professionals is completed, and that all holds and issues are cleared relating but not limited to: work orders, alarm agreements, schedule of protection forms, status forms, reimbursements, status forms for PTO, and all others
Complete an Annual Performance Review for each field service manager and field service Professional
Assist in promotion and sale of additional Equipment, Alarm services, and Vivint Programs
Exhibit professional appearance and conduct in accordance with established Company standards to present a professional image to Vivint employees, FSP’s, customers, and the general public. Failure to do so may result in disciplinary action up to and including demotion or termination
Participate in weekly field service Dept. manager Conference Call
Participate in Monthly Director Conference Call
Attend licensing, trainings, and conferences as required
Ensure Payroll is correct each pay period
Qualification
Required
Must reside in or be willing to relocate to Norman, Oklahoma
Minimum of 2 years of Field Service Manager experience required
Must have valid driver's license and clean driving record
3+ years of People Management Experience
Strong analytical ability is required to effectively communicate with all levels of employees, management, and customers; strong and demonstrated effective verbal, written and listening skills and professional telephone skills and manners. Must be able to work as a member and leader of a team
Must be available to work as needed to answer calls from area FSP's
Must be able to travel overnight in designated areas to maintain a high level of customer service and professionalism with FSP's managed
Must be willing to travel 50% of the time or more if needed
Must be available to take care of customers or employees at any time of day
Preferred
4 year college degree preferred
Company
Vivint
Vivint offers an integrated smart home system along with in-home consultation, professional installation, monitoring, and support.
10001+ employees
H1B Sponsorship
Vivint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (20)
2023 (19)
2022 (26)
2021 (20)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.27BKey Investors
Goldman Sachs
2022-12-06Acquired
2020-01-21Post Ipo Equity· $488M
2020-01-21IPO
Leadership Team
Todd Pedersen
CEO and Founder
Brandon Bunker
Vice President of Artificial Intelligence
Recent News
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