Lam Research · 11 hours ago
Global Product Support Engineer 4
Fremont, CA
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $231K/yr
6+ years expLam Research is focused on providing premier customer support throughout the lifecycle of their equipment. As a Global Product Support Engineer, you will provide technical support, troubleshoot complex semiconductor equipment, and ensure customer satisfaction through effective communication and problem-solving.
CleanTechManufacturingSemiconductor
Responsibilities
Process/Productivity engineer who will provide technical support to field process engineers, and product support personnel that are troubleshooting Etch chambers for gaps in process capability, chamber matching, defect, and yield failure issues
Reports process related enhancement, continuous design improvements to engineering group
Supports first in Fab customers with process qualification
Provides training Field Service engineers and provides BKM documents
Travel up to 15% -20%
Acts as a resource for colleagues with less experience and may lead specific projects
Works with cross-functional teams to get information and results needed to deliver results
Professionally represents the company to the customer. Utilize knowledge of company’s product lines and services to keep existing/ potential customers informed when new/ additional needs are identified
Actively addresses any potential issues at the customer site and provide alternative solutions
Drive implementation of new solutions for the customer
Qualification
Required
Minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
Excellent organizational skills and demonstrated ability to manage multiple tasks simultaneously and ability to react to shifting priorities to meet business needs and deadlines
Good communication skills both written and verbal
Excellent people skills with demonstrated ability to work effectively and efficiently with diverse teams, customers, internal and external partners
Preferred
Etch process engineering experience
Experience with Lam ‘s Etch products
Semiconductor fab experience is required
Collaboration/ Matrix environment mindset
Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Company
Lam Research
Lam Research supplies wafer fabrication equipment and services to the worldwide semiconductor industry.
10001+ employees
H1B Sponsorship
Lam Research has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (242)
2024 (239)
2023 (170)
2022 (216)
2021 (242)
2020 (182)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-05-11IPO
Leadership Team
Tim Archer
President and CEO
Rick Gottscho
Exec VP and CTO
Recent News
Benzinga.com
2026-01-16
2026-01-16
Morningstar.com
2026-01-09
Company data provided by crunchbase