Customer Service - Account Manager jobs in United States
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Express Employment International · 16 hours ago

Customer Service - Account Manager

positionKansas City, MO
timeFull-time
remoteOnsite
seniorityMid Level

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada, and they are seeking an experienced Customer Service Representative with a strong background in the printing industry. The ideal candidate will serve as the primary liaison for clients, handling inquiries and managing orders while providing exceptional customer service.

Staffing & Recruiting

Responsibilities

Serve as the primary liaison between customers and the production team
Respond to customer inquiries regarding products, services, pricing, and order status via phone, email, and in person
Prepare and process customer quotes based on job specifications, materials, and production timelines
Provide knowledgeable recommendations on paper stock, ink options, finishing techniques, and print processes
Enter and manage customer orders in the system, ensuring accuracy in job details and deadlines
Follow up on pending quotes, customer feedback, and completed orders
Troubleshoot and resolve customer concerns promptly and professionally
Maintain positive, long-term relationships with both new and existing clients
Collaborate closely with the production team to ensure customer expectations and deadlines are met
Stay current on print industry trends, materials, and technologies

Qualification

Printing industry experienceInksPaper typesCustomer service experiencePrint job management softwareMicrosoft Office proficiencyVerbal communication skillsWritten communication skillsAttention to detailTeam-oriented demeanor

Required

Must have previous experience in the printing industry
Strong understanding of inks, paper types, finishing options, and general printing processes
Excellent verbal and written communication skills
Strong attention to detail and ability to manage multiple projects in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred

Previous experience in the printing industry is highly preferred
Prior customer service, account management, or inside sales experience in a print shop environment is a plus
Familiarity with print job management software is a plus
Professional, courteous, and team-oriented demeanor

Company

Express Employment International

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Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.
dateFounded in 1983
location
Oklahoma City, OK, US
people-size10001+ employees
web-link
http://www.ExpressPros.com

Funding

Current Stage
Late Stage

Leadership Team

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Bob Funk Sr.
Co-Founder, President and Board Member
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ELLIOTT EISEMAN
PRESIDENT & CO-FOUNDER
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Recent News

Express Employment Professionals
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2025-10-03
Express Employment Professionals
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2025-09-24
PR Newswire
The New Job Hunt Reality: More Seekers, Longer Timelines, Greater Required Flexibility
2025-09-24
Company data provided by crunchbase