National Fitness Partners · 8 hours ago
FT Customer Service Representative
Indianapolis, IN
Part-time
Onsite
New Grad, Entry Level
$13/hr - $15/hrNational Fitness Partners is a leading operator of Planet Fitness clubs, recognized for providing a judgement-free fitness experience. The Customer Service Representative will assist members in achieving their fitness goals, promote the PE@PF program, and ensure a welcoming environment.
FitnessNutritionTraining
Responsibilities
Promote and run PE@PF program and creating schedule for members
Consult with members regarding their fitness goals and instruct on how to use the equipment properly and safely
Create bi-weekly updates consisting of a variety of exercises
Upholding integrity and security with member’s confidential workouts and information
Greet members and guests, providing exceptional customer service and do your best to make members feel comfortable and welcomed!
Respond to member questions and concerns in a timely and professional manner
Run daily reports on class attendance
Upholding rules and policies in the facility
Ability to assess and assist in emergency medical situations
Check members into classes using Data Trak systems
Regular facility cleaning (including restroom and wet area) and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights
Regular cleaning of all exercise equipment and classroom areas
Regular organization of PE@PF file systems
Qualification
Required
Ability to assess and assist in emergency medical situations
Exceptional customer service skills
Ability to consult with members regarding their fitness goals
Ability to instruct members on how to use equipment properly and safely
Ability to promote and run PE@PF program
Ability to create bi-weekly updates consisting of a variety of exercises
Ability to uphold integrity and security with member's confidential workouts and information
Ability to respond to member questions and concerns in a timely and professional manner
Ability to run daily reports on class attendance
Ability to uphold rules and policies in the facility
Ability to check members into classes using Data Trak systems
Ability to perform regular facility cleaning and upkeep
Ability to regularly clean all exercise equipment and classroom areas
Ability to regularly organize PE@PF file systems
Preferred
Certified with NCSF or other Nationally Accredited Certification
Uncertified, actively working towards Certification
Benefits
Growth Opportunities over 90% of our management team started as an entry level team member!
Competitive pay and schedule hourly increases at 90 days, 180 days and 1 yr. $0.50/hr increases every January & July after 1 year of service
Shift-differential pay for select shifts
PTO for all part-time and full-time employees
401K Retirement Fund (Employer match up to 4%!)
Health Insurance Options including Health, Dental, Vision, family life insurance, and more
Basic Life Insurance & Short-Term Disability I00% Company Paid!
Employee Assistance Program
Free employee Black Card Membership including one free Black Card Membership for a direct family member
Company
National Fitness Partners
National Fitness Partners is a fitness club that offers gym access, cardio and strength training equipment, and fitness coaching.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Wentzel
Chief Operating Officer
Andrew Sholly, PHR, SHRM-CP
Chief People Officer
Recent News
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