Pacific Working Capital · 10 hours ago
Online Help Desk Agent
United States
Full-time
Remote
New Grad, Entry LevelPacific Working Capital is looking for an Online Help Desk Agent to join our team. This role involves assisting clients with their inquiries and ensuring they receive excellent support, directly impacting customer satisfaction.
Financial Services
Responsibilities
Provide exceptional customer service via online chat, email, and phone
Assist clients with account inquiries, transactions, and troubleshooting
Document customer interactions and feedback accurately
Collaborate with team members to resolve complex issues
Maintain up-to-date knowledge of company products and services
Identify opportunities for process improvement and efficiency
Adhere to company policies and regulatory requirements
Participate in training and development programs to enhance skills
Qualification
Required
High school diploma or equivalent; relevant certifications are a plus
Strong communication skills, both written and verbal
Basic knowledge of financial services and customer support principles
Proficiency in using computers and various software applications
Ability to work independently and in a team-oriented environment
Strong problem-solving skills and attention to detail
Customer-focused mindset with a positive attitude
Willingness to learn and adapt to new challenges
Company
Pacific Working Capital
Pacific Working Capital was established in 2008 to bring working capital to small businesses across the United States and Canada.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase