Ascendion · 15 hours ago
technical support
Rio Rancho, NM
Full-time
Onsite
New Grad, Entry Level
$18/hr - $19/hrAscendion is a full-service digital engineering solutions company that focuses on delivering captivating experiences to consumers and employees. They are seeking a Customer Service Representative/Technical Support to resolve technical issues related to hardware and software and provide exceptional customer service through various support channels.
Augmented RealityCloud ComputingConsultingSoftware Engineering
Responsibilities
Superior communication skills both written and verbal
Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Qualification
Required
Superior communication skills both written and verbal
Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Preferred
telephone support
customer support
technical support
technical issues
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid parking/public transportation
Xx days/hours of paid time off
Xx days/hours of paid sick and safe time
Xx days/hours of paid vacation time
Xx weeks of paid parental leave
X paid holidays annually
Company
Ascendion
Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future.
Founded in 2022
10001+ employees
H1B Sponsorship
Ascendion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (172)
2024 (193)
2023 (93)
Funding
Current Stage
Late StageLeadership Team
Karthik Krishnamurthy
Chief Executive Officer and Founder
Daryush Laqab
Chief AI Officer
Recent News
The Guardian Nigeria News - Nigeria and World News
2025-08-19
2025-08-09
Company data provided by crunchbase