T-Mobile · 8 hours ago
Government Support Expert
Irving, TX
Full-time
Onsite
Entry Level
$21/hr - $31.22/hr
2+ years expT-Mobile is committed to investing in its employees and providing exceptional support to its Federal Government customers. The Federal Support Expert is responsible for day-to-day customer support, maintaining strong relations with cross-functional teams, and delivering customer solutions while fulfilling contractual obligations.
InternetMobileTelecommunicationsWireless
Responsibilities
Deliver exceptional Un-Carrier service through expert handling of requests via various communication channels for customers as well as our sales team. Resolve billing issues by confirming promotions and rebates are processed correctly and assist with buyback facilitation of devices
Assist Sr. Government Experts and community as needed with account management activities for including mobile number management, new account activation, fulfillment of equipment needs
Assist the Sr. Government Experts as needed with sales or billing requests, processing orders and renewals via portal or Salesforce. Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate
Run custom billing, usage and other account related activity reports that allow for management of the customer account as needed
Communicate proficiently with all levels of business customers, Sales and cross-functional partners. Engage in cross-functional partnerships for in-depth problem-solving. Deliver and comply with customer care support needs as documented by contractual agreements
Also responsible for other Duties/Projects as assigned by business management as needed
Qualification
Required
High School Diploma/GED
Customer Service
Organizational Effectiveness Ability to thrive in a lively working environment and multi-task. Self-starter with independent ability to meet strong deadlines with detail and effectiveness
Cross Functional Relationships Work closely with Sales team as well as customer to ensure account health
Articulate in Presentation Provide updates on account health, customer needs and concerns both internally and externally, in person and virtually
MS Office Suite Responsible for communication with the customer via email and phone as part of research and solution implementation of customer needs
T-Mobile Tools & System Knowledge Maintain up to date knowledge and awareness of all current departmental policies and procedures. Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements
Strategic Thinking Adapt quickly and effectively to the unpredictable and varying requests that arise while supporting multiple large corporate accounts
Task Management Effectively move between calls, written communication through Salesforce and reporting as described earlier
Problem Solving Ability to fully understand and resolve a variety of problems quickly and effectively
At least 18 years of age
Legally authorized to work in the United States
Preferred
2-4 years Customer Service or customer facing sales experience
Less than 2 years Prior call center experience
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
Android Headlines
2026-01-22
PCMag Australia
2026-01-22
2026-01-22
Company data provided by crunchbase