SSR Total IT · 6 hours ago
Technical Engineering Operations & Project Management Leader
Brookfield, WI
Full-time
Onsite
Senior Level
7+ years expSuperior Support Resources, Inc. is a growing Managed Service Provider based in the Milwaukee metro area, supporting numerous small to mid-sized businesses. They are seeking an Engineering Operations Lead / Project Manager to oversee IT project delivery, manage engineering standards, and enhance departmental performance within a fast-paced environment.
Business IntelligenceData VisualizationInformation TechnologyOutsourcing
Responsibilities
Support proposal development and create execution-level project plans (scope, phases, timelines, assumptions, dependencies, and resourcing)
Manage a portfolio of 30–40+ concurrent infrastructure, onboarding, and security projects
Support SSR’s standard project delivery process, including:
Coordinating handoffs between Sales, Engineering, CSMs, vendors, and clients
Identifying and managing risks, issues, and change requests; driving approvals and adjustments
Facilitating project status meetings and delivering clear, accurate stakeholder communication
Maintaining project documentation, schedules, and reporting
Ensuring proper project closeout, including documentation, billing true-ups, and client handoff
Maintain awareness of project profitability, utilization, and margin impact
Lead employee management and professional development within Engineering
Own and enforce Engineering standards, including:
Preventive maintenance and disaster recovery
Security frameworks (CMMC, ITAR, NIST)
Cloud standards (Azure)
Manufacturer and vendor best practices
Department SOPs and documentation
Provide oversight of Engineering scheduling, capacity planning, and workload prioritization
Assist in balancing project work and managed services demands
Act as a technical planning escalation point and vCIO-level resource
Drive continuous improvement in project planning, staffing, QA/QC, and execution quality
Support environment reliability through quality reviews and occasional onsite visits
Qualification
Required
Bachelor's degree in a related field or equivalent practical experience required
7+ years of IT experience, including hands-on work as a Systems or Infrastructure Engineer
3–5+ years leading technical projects and/or delivery teams in an IT services or MSP environment
Strong understanding of infrastructure, networking, cloud (Azure), and security concepts
Proven ability to manage multiple concurrent projects in a fast-paced, multi-client setting
Demonstrated leadership skills, including the ability to influence without direct authority
Strong communication, organization, and problem-solving skills with technical teams, leadership, and clients
Preferred
Systems Engineer background with a transition into project leadership
Experience with project scoping, planning, and delivery processes
PM certifications (PMP, CAPM, CSM) or equivalent experience
Strong business acumen related to utilization, margin, and delivery efficiency
Experience supporting small to mid-sized business clients across multiple industries
Benefits
401(k) + Profit Share + Quarterly Bonus Program (SSR Share)
Health, Dental, Vision, Life & Disability Insurance
PTO & Paid Holidays
Training and Professional Development
Company
SSR Total IT
SSR is Wisconsin’s top IT Managed Services Provider (MSP).
51-200 employees
H1B Sponsorship
SSR Total IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Sarit Singhal
CEO & President
Scott Brys
Vice President & CTO
Company data provided by crunchbase