Nimble Group · 15 hours ago
Director of Customer Success
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$200K/yr - $220K/yr
8+ years expNimble is a pioneering business external data platform that simplifies data-driven decision-making through AI-powered technology. The Director of Customer Success will lead a team to drive revenue retention, customer growth, and long-term adoption across a global enterprise customer base, ensuring measurable value from Nimble’s platform.
AdviceAsset ManagementFinancial ServicesOutsourcing
Responsibilities
Own revenue growth and retention across the existing customer base, drive expansion, renewals, and advocacy while reducing churn
Build, scale, and inspire a team of high-performing CSMs who engage deeply with enterprise stakeholders (data, engineering, BI)
Design and implement a scalable customer success framework — including segmentation, playbooks, health scoring, and value delivery processes
Partner with Sales leadership to ensure smooth handoffs, predictable renewals, and proactive expansion opportunities
Lead executive business reviews (EBRs), strategic success planning, and QBRs for top-tier enterprise customers
Build revenue visibility and forecasting into CS operations, partnering with Finance and GTM to drive predictability and accountability
Collaborate closely with Product and Solutions teams to ensure the voice of the customer directly influences the roadmap
Foster a data-driven culture within Customer Success — measuring impact, usage, and ROI across customer segments and lifecycle
Serve as a strategic partner to Sales, Product, and Engineering, aligning customer outcomes with Nimble’s business goals
Qualification
Required
8+ years in post-sales leadership roles (Customer Success, Account Management, or Renewals) within SaaS organizations
4+ years of direct management experience building and scaling CS teams serving enterprise and technical customers
Proven success in owning NRR and expansion targets - you've scaled CS from a focused organization to a revenue-driving organization
Experience engaging technical stakeholders (Data, AI, or Engineering teams) in large, complex environments
Exceptional communication and executive presence, with the ability to influence C-level audiences
Company
Nimble Group
Nimble Group provides asset management, advisory, and outsourcing services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rowan Gordon
CEO
Recent News
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