Urban IT - Australia · 12 hours ago
IT Support Technician Level II
Westlake Village, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expUrban IT, Inc. is a leading Managed Service Provider specializing in comprehensive IT and cybersecurity solutions for small and medium sized businesses. They are looking for an experienced IT Technician to provide technical support, troubleshoot issues, and manage client systems in a fast-paced environment.
Health CareInformation TechnologyService IndustryTechnical Support
Responsibilities
Provide responsive technical support through the service desk, resolving issues related to workstations, servers, networking, and cloud services
Prioritize support requests according to severity, time-sensitivity, and impact. Be able to escalate issues to a higher-level tech or supervisor as needed
Support and troubleshoot Windows and macOS endpoints, including hardware issues, operating systems, and common business applications
Configure, maintain, and troubleshoot network equipment including firewalls, managed switches, and Wi-Fi access points
Monitor and manage client systems using RMM tools, including patching, alert remediation, automation, and routine maintenance
Deploy, monitor, and troubleshoot cybersecurity solutions such as EDR, antivirus, VPN access, disk encryption, email security systems, password managers, security awareness training platforms, backup & disaster recovery, and MFA tools
Provide onsite support and services as needed, especially when it comes to troubleshooting hardware, network issues, installing/upgrading hardware
Windows Server administration via Active Directory, File & Print services, and DNS
Administer Microsoft 365 and Google Workspace environments, including user onboarding/offboarding, email troubleshooting, and security-related settings
Maintain accurate documentation for client environments, configurations, and internal procedures
Communicate clearly and professionally with end users and internal team members
Qualification
Required
Job Experience in the IT Field: 2+ Years (Required)
Job Experience in Customer Service: 2+ Years (Required)
Expertise in Windows 11 and macOS (Required)
Expertise in iOS and Android (Required)
Microsoft 365 Administration (Required)
Google Workspace Administration (Required)
Knowledge in Windows Server 2019/2022/2025 (Required)
Active Directory, DNS, & Firewall Experience (Required)
Valid Driver's License and ability to drive to clients' offices as needed (Required)
Ability to Lift 25-50 lbs as needed (Required)
Preferred
Degree in related field or relevant technical certificate(s) (Preferred)
Benefits
Paid time off
Referral program
Company
Urban IT - Australia
Urban IT is a Microsoft certified IT services & managed services provider, with extensive knowledge in all things tech - from a small hardware transformation project to data centre deployments of multi-role virtual machines to an IoT sensor deployment.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase