Frontline Group · 1 month ago
Multi-Account Customer Service Representative (COR) - Houston, TX
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $15/hrFrontline Group is a company seeking a Multi-Account Customer Service Representative to provide exceptional support for various accounts. The role involves handling a high volume of calls, processing tasks such as message taking, order placement, and troubleshooting, while ensuring strong customer service and accuracy.
ConsultingTechnical SupportTelecommunications
Responsibilities
Provide exceptional support for several different accounts
Offer white-glove service
Handle a variety of calls, ranging from 2-3 minutes to 30 minutes
Process tasks like message taking, order placement, appointment scheduling, troubleshooting, and managing sensitive information
Ensure success guided by step-by-step processes
Monitor tone, notes, and overall performance daily
Manage high-volume calls requiring focus and efficiency
Receive live support and guidance on calls
Advance and earn raises through training for progressively more complex accounts
Complete training for 10-12 weeks with hands-on practice on the phones
Qualification
Required
Exceptional customer service skills with a focus on professionalism and tone
Strong written and verbal communication skills
Experience handling high call volumes and troubleshooting customer inquiries
Successful completion of a mandatory background check
Proven ability to excel in a dynamic, fast-paced environment
Exceptional attention to detail with strong organizational skills
A quiet, dedicated workspace free from background noise (e.g., kids, pets, traffic, doorbells, TVs, radios)
Windows 11 based PC (no MACs or Chrome Book)
Dual monitors – this helps you see multiple programs at once while assisting customers
At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once
CPU utilization should be 50% or less
At least 256 GB of storage space (SSD preferred) – so your computer can store and load programs quickly
Internet connections: your computer must have a Ethernet (RJ-45) port
Wired internet connection required – Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal
Download speed: 20 Mbps or higher (for receiving data)
Upload speed: 10 Mbps or higher (for sending data)
Ping: 20 MS or less (for a fast, responsive connection)
Internet Speed: Please use speedtest.net to test your specs
Schedule: 24/7 Availability - Preferably Sunday through Saturday, 3:00 am - 11:00 pm Pacific Standard Time
Must be available for orientation at 7:00 am and weekday training sessions starting as early as 6:00 am Pacific Standard Time, on a full-time basis
Benefits
Medical, dental, and vision coverage.
Retirement benefits with company match.
Sick time and personal paid time off.
Quarterly perfect attendance bonus.
Company
Frontline Group
Frontline Group specializes in the frontline call center, frontline services and ternio.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Lingle
Director of CXOne Implementations
Recent News
2025-10-09
Company data provided by crunchbase