FleetWorks · 11 hours ago
Senior Customer Success Manager
Chicago, IL
Full-time
Onsite
Senior LevelFleetWorks is transforming the freight booking process into a modern, intelligent marketplace. As the second member of the customer success team, you will manage critical relationships and define the customer success motion, ensuring customers realize immediate value from the platform.
Transportation/Trucking/Railroad
Responsibilities
Manage the full customer lifecycle, acting as the primary owner from pilot kickoff through implementation, adoption, and renewal
Program manage high-stakes pilots and implementations, ensuring timelines are met and customers realize immediate value from our platform
Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer
Build the CS foundation (0-to-1) by creating documentation, establishing operating procedures, and designing the engagement cadences we need to scale
Drive ongoing customer education, ensuring users understand the full power of our voice agents and platform features
Learn from others and teach those around you
Qualification
Required
Professional experience in b2b customer success, account management, sales engineering or implementation, in an entrepreneurial environment
Must have Enterprise level freight tech experience, you will be managing large, multithreaded broker accounts and smaller firms
A 'builder' mindset: You are excited to be the second member of the team and want to work on 0-1 projects like building playbooks and defining processes
Technical aptitude: You are comfortable working hands on with complex requirements gathering and configurations and collaborating with engineers to make sure we deliver on our promise
A healthy appreciation for hard problems—we are transforming a massive, complex industry and we're just getting started
Benefits
Competitive medical, dental, and vision benefits.
Fully covered lunches and dinners.
Top tier cash and equity compensation—we aim to be above 75th %ile for companies in San Francisco who have raised a similar amount of cash.
Company
FleetWorks
Backed by Y Combinator Automating the 1B+ phone calls the freight industry makes every year
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase