EMCOR Services Mesa Energy · 9 hours ago
Customer Service Administrator
Thousand Oaks, CA
Full-time
Onsite
Entry Level
$27/hr - $29/hr
2+ years expEMCOR Services Mesa Energy is a full-service HVAC contractor known for its high-quality consulting services and customized energy solutions. The Customer Service Administrator will support the Local Branch, Service Operations, and Sales Teams by preparing bid proposals, managing reports, and maintaining customer relationships.
Building MaintenanceFacilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)Mechanical Engineering
Responsibilities
Learn and understand the COINS TI System
Manage Presale Report
Process daily Additional Work Reports
Generate small quotes/proposals accordingly
Attend all maintenance contract renewal meetings
Support the preparation of bid temps and proposals related to maintenance contracts
Communicate with sales account managers regarding renewals being addressed
Review, Approve, and Update Equipment Files in the COINS TI System
Communicate with vendors as needed to gather costs for services that need to be quoted
Amend, adjust, change scopes, bid temps, presentation documents, etc. as required or requested
Prepare booking packages for work quoted and sold by CSR or as requested by management
Present new technology and enhanced PM services when presented with an opportunity
Report all findings, customer opinions, pictures, and results to company leadership
Maintain constant communication with the Branch, Service, or Salesperson being supported
Attend and participate in sales and operational meetings
Build a rapport with new and existing customers to maintain positive relationships and trust
Assist with dispatch activities as needed for additional coverage
Perform other tasks as assigned
Qualification
Required
High School Diploma or equivalent experience
2+ years' experience in customer service
Strong customer presentation skills and a demonstrated sales aptitude
Strong computer skills using MS Office required
Competitive nature
Reliable, self-driven, organized, articulate, and goal-oriented
Excellent problem-solving skills
Ability to communicate clearly, manage time effectively, multi-task, & prioritize
Able to identify different types of customer personalities and adapt/respond accordingly
Preferred
Experience in HVAC is preferred
Benefits
Medical
Dental
Vision coverage
Health savings and flexible spending accounts
Life insurance
Disability
A 401(k) Savings Plan
College Coach
Employee assistance program
Company
EMCOR Services Mesa Energy
Mesa Energy is a licensed full service HVAC, building automation, and retrofit contractor with a reputation for combining high-quality consulting services with efficient, cost-effective customized energy solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Carrere
Cusromer Development
Recent News
2025-10-02
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