RethinkFirst · 10 hours ago
AR Specialist
Indianapolis, IN
Full-time
Hybrid
Entry Level
1+ years expRethinkFirst is a leading global provider of online resources for individuals with developmental disabilities. The A/R Specialist will support billing teams by working with insurance companies to ensure prompt reimbursement for therapy sessions and actively pursue outstanding accounts receivable.
Clinical TrialsHealth CareHealth Diagnostics
Responsibilities
Review A/R Aging Reports and follow up on rejections and denials
File appeals to insurance and to insurance commissioner as needed
Submit corrected claims when needed
Be the expert on assigned accounts and act as lead for communication between Customer Success Team and billing and posting teams
Review customer account reports, requests for information from clients and track progress to ensure any flags, concerns and requests for information are being resolved in a timely manner
Own all incoming account specific tickets in SalesForce. Work with Customer Success Team, Billing and Posting teams to obtain correct information and resolve outstanding items
Monitor and analyze customer account health compared to industry benchmarks and identify actions needed to resolve outstanding issues and/or projects
Work closely with the internal Compliance team on accounts identified above benchmarks or at risk
Research specific payor billing rules as needed
Ensure strict HIPAA-compliant confidentiality with all client-related data
Review & interpret payor contracts when applicable
Stay informed about Payor and Industry Billing rules
Measure and monitor key metrics related to work performance
Foster a positive work environment for colleagues
Qualification
Required
HS Diploma or Equivalent
Willing to learn
Positive attitude and loves a good challenge
Professional phone skills
This role requires exceptional attention to detail, critical thinking and excellent communication with internal teams and insurance companies
Preferred
Previous ABA billing experience. Speech, OT and Mental Health would be a plus
Minimum 1-year experience working in an office setting
Minimum 1-year experience in billing both major commercial insurance companies as well as state Medicaid programs
Experience using Billing Software, EMR and Clearinghouse systems (Azalea, Kareo, Waystar, Trizetto)
Experience using insurance company websites/portals
Proficient using Microsoft Suite (Outlook, Excel, Word)
Benefits
PTO and Vacation Days after a 90-day introductory period
Paid Holidays
Generous Health, Denial & Vision benefits package
401k + Matching
Company
RethinkFirst
RethinkFirst is a provider of Analysis-based treatment tools for the growing population affected by autism spectrum disorders.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$12.41M2020-08-11Private Equity
2014-08-18Series C· $10M
2011-04-01Series B
Leadership Team
Ben Semmes
Chief Executive Officer
Eric Larsson
Chief Financial Officer
Recent News
2025-10-07
2025-09-10
Company data provided by crunchbase