Orb · 16 hours ago
Customer Success Manager - New York City
Brooklyn, NY
Full-time
Hybrid
Senior Level
$140K/yr - $160K/yr
5+ years expOrb is transforming how modern AI and software companies monetize at scale. As a Customer Success Manager, you will be responsible for onboarding and renewing customers while building relationships to expand to new use cases over time, ensuring a world-class customer experience.
Artificial Intelligence (AI)BillingSoftware
Responsibilities
Manage the customer relationship post-contract signing, including owning accountability for achieving timely Deployment and Adoption during onboarding
Forecast renewals with high accuracy and a plan to mitigate risk
Conducting Health Checks and Business Reviews to ensure our customers achieve great ROI and have a high likelihood of renewing and expanding
Engage with Product on customer requests, helping to prioritize while wearing both a customer and company hat
Understand customer requirements requirements, analyze business processes, identify and advise on opportunities for them to leverage Orb
Advocate strategically for wider adoption of the Orb platform with customers not taking full advantage of our capabilities
Become an expert on the Orb platform and our use cases, while keeping up with industry trends in Usage-Based Billing
Qualification
Required
5+ years of customer-facing experience in high growth SaaS and/or B2B startups
Excellent communication and interpersonal skills, with the ability to effectively convey complex concepts to technical and non-technical stakeholders
Knowledge of cloud architectures and data infrastructure technologies
Executive presence and instinct with VPs & C-level, while also delivering personal interactions to practitioners in the day to day
Experience with managing several personae within an account as you will interact with Billing Engineers, BizOps, PMs, Finance and Execs
Curious, politely persistent, able to break through vendor fatigue with key contacts
Consultative mindset, always looking to advise on a more efficient and better way to operate
Proven track record in planning and executing successful Business Reviews and Health Checks
Ability to work US east coast business hours
Preferred
Familiarity with billing platforms/systems and finance concepts like Deferred Revenue is a plus!
Functional knowledge of SQL is also a plus!
Benefits
Excellent medical, dental, and vision insurance
One Medical membership
Unlimited PTO plus an additional week off between Christmas and New Year’s
401k plan
16-week paid parental leave with equity vesting
Commuter stipend
Catered lunches in the office
Annual learning & development stipend
Meaningful equity in the form of stock options
Company
Orb
Orb is the modern billing infrastructure powering revenue workflows for the next wave of AI and software companies.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$48.8MKey Investors
Mayfield FundMenlo VenturesGreylock
2024-09-17Series B· $25M
2023-03-29Series A· $14M
2021-09-29Seed· $4.7M
Leadership Team
Alvaro Morales
Co-founder & CEO
Kshitij Grover
Co-Founder
Recent News
2026-01-05
2025-09-23
EIN Presswire
2025-09-12
Company data provided by crunchbase