Nemours Children's Health · 8 hours ago
PC Support Road Tech
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expNemours Children’s Health is an internationally recognized children’s health system seeking a PC Support Road Tech to provide daily operational support and maintenance of devices. The role involves installing, repairing, and maintaining hardware and software for end-user devices, along with providing exceptional customer service in a clinical environment.
AssociationHealth Care
Responsibilities
Install, maintain, and repair desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, workstation on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe)
Partner with the Desk Side Multimedia Technician in providing first line support for conference rooms including conducting room rounding and providing daily support
Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner
Participate in On-Call rotation as assigned by management, complying with the departmental on call policy. Participate in after-hours support activities as required
Accurately document tickets for instances of hardware failure, repair, installation, and removal. Partner with Service Desk to transfer knowledge to Tier one for improved First Contact Resolution
Provide on premise support for all Nemours locations as assigned. Perform equipment relocation as needed
Adhere to Asset management processes to ensure accurate recording of company resources from receipt to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy
Maintain strong expert level knowledge & understanding of current operating systems, network, printing, including an understanding of clinical workflows and how hardware interacts with systems
Provide regular rounding support to clinical and non-clinical areas to ensure optimal functionality to the equipment supported
Excellent team collaboration and interpersonal skills
Qualification
Required
Associate's Degree or equivalent combination of education and relevant work experience required
Minimum of one (1) to three (3) years experience required
Excellent team collaboration and interpersonal skills
Able to work with a minimum of supervision
Travel required to support Nemours satellite clinic locations
Clean driving record for the past two years required
Company
Nemours Children's Health
Nemours Children's Health is committed to improving the health of children.
5001-10000 employees
H1B Sponsorship
Nemours Children's Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$10.5MKey Investors
National Institutes of Health
2021-09-21Grant· $10.5M
Leadership Team
Mark Mumford
EVP, Chief Operating Officer, Nemours Children's Health
Kevin Haynes
Chief Privacy Officer
Recent News
2025-12-02
Company data provided by crunchbase