Hayden AI · 8 hours ago
Manager of Service Delivery
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $163K/yr
5+ years expHayden AI is on a mission to harness the power of computer vision to transform transit systems and government agencies. They are seeking a Manager of Service Delivery to oversee day-to-day service delivery operations, ensuring high-quality and cost-effective delivery of route annotation and related workflows while managing internal teams and external partners.
AnalyticsArtificial Intelligence (AI)Big DataComputer VisionGeospatialMachine Learning
Responsibilities
Own end-to-end service delivery for route annotation and related operational workflows
Translate quarterly and monthly objectives into clear operating plans, capacity models, and daily execution priorities
Ensure delivery meets defined quality standards, turnaround times, and cost targets
Monitor performance and intervene quickly to resolve delivery, quality, or capacity risks
Lead and develop a high-performing team of leads and individual contributors
Manage day-to-day execution across one or more subcontractors or third-party vendors
Establish clear expectations, workflows, SLAs, and accountability mechanisms
Balance hands-on operational involvement with building team ownership and capability
Own quality outcomes for routes, in partnership with QA and product stakeholders
Implement and maintain quality standards, operating procedures, and audit mechanisms
Apply continuous improvement methodologies (Lean, Six Sigma, Kaizen) to improve throughput, quality, and cost
Lead root-cause analysis and corrective actions for delivery or quality issues
Build repeatable operating rhythms, dashboards, and management cadences
Support the design and rollout of scalable service delivery models as volume and complexity increase
Contribute to longer-term planning around staffing, vendor strategy, and operational resilience
Qualification
Required
5–8+ years of experience in service delivery, operations, or program management within technology, data, or services organizations
Proven experience managing frontline teams and delivering results through vendors or subcontractors
Strong operational rigor with the ability to run multi-threaded delivery environments
Excellent written and verbal communication skills
Preferred
Experience in annotation, data operations, BPO, logistics, or high-volume service environments
Lean Six Sigma Yellow or Green Belt (or equivalent continuous improvement background)
Experience in high-growth or startup environments
Company
Hayden AI
Automated Traffic Enforcement Platform
51-200 employees
H1B Sponsorship
Hayden AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (4)
2023 (6)
2022 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$193.41MKey Investors
The Rise FundBarcelona Innova Lab MobilityAlumni Ventures
2024-07-10Series C· $90M
2024-07-03Grant· $0.11M
2023-12-08Series B
Leadership Team
Marty Beard
Chief Executive Officer
Recent News
2026-01-16
Morningstar.com
2025-10-23
Company data provided by crunchbase