EssilorLuxottica · 8 hours ago
Field Service Technician
Olympia, WA
Full-time
Onsite
Mid Level
$20.98/hr - $32.35/hr
3+ years expEssilorLuxottica is a global leader in the design, manufacture and distribution of vision care products. The Field Service Technician is responsible for installing, training, repairing, and maintaining finishing lens systems and related equipment at customer sites, ensuring high-quality support and customer satisfaction.
EyewearHealth CareProduct Design
Responsibilities
Travel to customer sites to perform equipment installations, operator training, & ongoing service support
Unpack, install, & configure equipment upon delivery; ensure proper setup, calibration, & integration into customer systems
Install a variety of equipment with varying levels of complexity, including those requiring water & drain connections, network setup, & integration with practice management systems
Demonstrate technical proficiency in network cabling, TCP/IP configuration, & basic hardware/software integration
Provide on-site & remote troubleshooting support, coordinating with Technical Support when additional assistance is needed
Deliver comprehensive operator training on equipment use, safety, & routine maintenance
Perform preventative maintenance & repairs to minimize equipment downtime & extend product life
Communicate effectively with customers to address service needs, equipment functionality, & maintenance schedules
Handle customer requests for replacement of defective parts & ensure accurate documentation of all service actions
Provide trade show support including equipment setup, teardown, & technical assistance during show hours
Collaborate with internal teams (Engineering, Production, Sales, & Customer Service) to relay customer feedback, recurring issues, & product improvement opportunities
Complete all required service reports, installation documentation, & work orders accurately & in a timely manner
Provide customer support via phone, email, & remote diagnostic tools as needed
Additional duties & scope as needed
Qualification
Required
Associate degree in Electronics, Electrical Engineering Technology, or related technical field; or equivalent work experience
Minimum 3+ years of experience in field service, equipment installation, or technical support (preferably within medical devices, optical, or related industries)
Ability to read & interpret schematics, wiring diagrams, & technical manuals
Solid understanding of basic networking concepts & protocols (TCP/IP)
Strong mechanical aptitude & problem-solving skills
Basic computer proficiency, including experience with diagnostic & service software
Excellent communication & interpersonal skills, with a customer-first mindset
Ability to work independently in the field with minimal supervision
Willingness & ability to travel extensively within the assigned territory (may include overnight stays)
Must hold a valid driver's license
Ability to lift & move equipment (up to 50 lbs) & perform physically demanding installations
Preferred
Experience installing, maintaining, or repairing lens finishing, ophthalmic, or medical diagnostic equipment
Working knowledge of practice management system integrations or networked device setups
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
EssilorLuxottica
EssilorLuxottica is an ophthalmic company that specializes in the design, manufacture, and marketing of eyewear products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.89BKey Investors
Meta
2025-07-08Post Ipo Equity· $3.53B
2025-06-03Post Ipo Debt· $1.14B
2024-08-29Post Ipo Debt· $2.22B
Leadership Team
Juliana Chua
Head | Digital Innovation (Global SSC)
Olivier Bardot
Head of IT Shared Services Centers for Enterprise Applications
Recent News
2026-01-24
2026-01-16
Company data provided by crunchbase