SoFi · 11 hours ago
Dialer Monitor Specialist
Cottonwood Heights, UT
Full-time
Onsite
New Grad, Entry LevelSoFi is a next-generation financial services company and national bank focused on transforming personal finance. The Dialer Monitor Specialist will support outbound dialer operations, monitor campaign effectiveness, and drive improvements in efficiency and productivity.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Ensuring daily call records are received, campaigns are started on time and remain running efficiently, analyzing dialer metrics and reporting, making recommendations to improve efficiency, ensuring policy and regulatory requirements are followed, collaborating closely with business partners including Telephony, helping with upgrades/installs, and assisting with the implementations of projects related to the dialer
Assist business stakeholders and risk partners in establishing or updating control inventories, control descriptions, workflows/ processes, etc. to support and drive consistent control testing
Track receipt of daily dialer account records
Start and stop campaigns on time at the beginning and throughout the day
Monitor outbound campaigns to ensure intensity targets are being met
Adjust campaigns daily/intraday to set/change the dialing mode (Predictive, Preview, Progressive)
Real Time monitoring of agents to ensure they are not sitting in idle or a non productive status
Update campaigns daily/intraday to reflect the game plan that has been established for calling. List sort order (DPD, Balance, etc.)
Research patterns of calling to ensure that all dialing rules are being followed (i.e.FDCPA, Reg F, TCPA, & State laws)
Ensure all interactions are accurately being captured and reported
Review reporting daily to validate whether any changes need to be made to the game plan based on prior day / MTD metrics
Work with business partners to identify staffing gaps, agent patterns, MTD metrics
Work with business partners to plan and implement future initiatives
Produce effective communication tools to share best practices and methodology
Participating in selected departmental initiatives
Perform other duties as assigned
Qualification
Required
Willing to work a weekend schedule
Experience working in a fast paced, collections call center environment
Demonstrated technical abilities
Previous experience working with or using a Dialer
Proven analytical and problem-solving skills
Strong written and verbal communication skills, ability to articulate issues
Strong ability to create a culture of ownership, accountability, collaboration
Ability to work independently with limited daily supervision while meeting deadlines
Ability to navigate through ambiguity, manage and coordinate multiple project assignments, and deliver on commitments
Partnership mindset to ensure we have positive and productive working relationships with auditors and examiners
Good feedback from your current Manager
Preferred
Previous experience supporting systems or technical background
Basic knowledge of telecommunication functions and terminology
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
Founded in 2011
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-01-20
The Motley Fool
2026-01-17
Business Wire
2026-01-16
Company data provided by crunchbase