NAVEX · 18 hours ago
Territory Manager
Charlotte, NC
Full-time
Hybrid
Mid Level
$80K/yr - $95K/yr
3+ years expNAVEX is a leader in risk and compliance management, dedicated to making the world a safer and more ethical place. As a Territory Manager, you will be the primary contact for assigned accounts, facilitating customer needs and exploring revenue opportunities while developing your sales expertise in a collaborative environment.
ConsultingInformation TechnologyRisk ManagementSoftware
Responsibilities
Demonstrate a strong working knowledge of NAVEX’s suite of products and be able to communicate the value of our products with our customer base to meet their immediate and long-term needs
Be the point-of-contact for assigned SMB accounts and maintain 1x per quarter proactive outreach
Actively participate in initiatives that allow NAVEX to maintain healthy customer relationships and drive additional revenue
Manage all upsell and add-on activity for accounts and provide support on complex scoping requests
Engage Account Executive when customer show interest in expanding their product footprint
Direct all upsell opportunities to Sales Management for review and follow-through
Process change requests as needed
Analyze existing services/contracts to identify portfolio expansion opportunities that will increase a customer’s total account value
Maintain an accurate, well-documented upsell pipeline with reliable forecasting in Salesforce
Ensure accurate, timely documentation of customer interactions, opportunities and account data in Salesforce.com
Understand the competition and current industry developments within the compliance space
Qualification
Required
3+ years' experience in SMB account manager, Customer Success with quota responsibility or a similar B2B SaaS commercial role
Meet expected engagement and activity benchmarks for a high-volume SMB book of business
Consistently meet or exceed assigned upsell quota
Experience supporting a sales strategy, including the techniques and tactics based on customer feedback and market environment
Experience in business development activities toward achieving overall customer satisfaction
Proficiency in Salesforce.com, Microsoft Windows and Office
Strong prioritization skills with the ability to manage proactive and reactive tasks effectively and under pressure
Excellent verbal and written communication skills and a commitment to collaborate and create strong partnerships with people across a variety of levels with diverse backgrounds
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Ability to drive results through your job competencies of account management, attention to detail and collaboration while leveraging NAVEX's core values
Company
NAVEX
NAVEX empowers over 88 million employees and 13,000 customers around the world to manage and mitigate risks with confidence.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-07-21Acquired
2018-09-01Private Equity
Leadership Team
Bob Conlin
President & CEO
Recent News
Company data provided by crunchbase