Local Crafts · 2 weeks ago
Customer Experience Specialist
United States
Full-time
Remote
Entry, Mid Level
$18/hr - $20/hr
2+ years expLocal Crafts is a company that manages a variety of well-known craft brands, and they are seeking a Customer Service Specialist to be the voice of the company across various communication channels. The role involves supporting customers with their orders, answering product-related questions, and ensuring a positive customer experience across multiple brands.
E-CommerceRetail
Responsibilities
Support customers across multiple brands via phone, email, web forms, and live chat
Provide accurate, timely, and friendly responses in a call-center environment
Answer questions about knitting, crochet, and quilt patterns
Use in-house systems to enter orders, update account details, track shipments, and explain return processes
Write clear, thoughtful email responses that reflect our brand voice—knowing that emails and chats may be shared publicly
Collaborate with teammates and other departments to ensure smooth resolution of customer issues
Take on special projects or additional tasks as needed
Qualification
Required
2+ years of direct customer service experience (phone/email preferred)
Strong computer and web navigation skills; quick learner of new systems
Proficiency with Microsoft Office
Excellent written communication with strong spelling, grammar, and attention to detail
Familiarity with knitting, crochet, or quilting products; ability to read patterns is a plus
Collaborative, adaptable, and comfortable multitasking in a fast-paced environment
Preferred
Experience with Zendesk or similar CS platforms
Experience with Netsuite or other order management systems
Advanced knitting or crochet knowledge, with ability to explain or teach patterns
Benefits
Multiple medical, dental and vision plan options after 30 days (with company contributions to the premium costs)
Healthcare Savings and Flexible Spending Accounts
Company-paid Life, Short and Long-Term Disability, and worldwide travel assistance benefits
Voluntary life and income replacement plans
401(k) Retirement Savings Plan with Employer Match
Generous paid time off and holiday pay policies
Employee discounts at all Local Crafts companies!
Company
Local Crafts
Local Crafts Group (formerly Premier Needle Arts / Crafts Americana Group) is on a mission to help you love what you make.
51-200 employees
Funding
Current Stage
Growth StageRecent News
peprofessional.com
2025-04-25
Company data provided by crunchbase