Call Center Representative jobs in United States
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Dexian · 9 hours ago

Call Center Representative

positionUnited States
timeContract
remoteRemote
seniorityNew Grad, Entry Level
money$18/hr - $19/hr

Dexian is a company that provides staffing and workforce solutions, and they are seeking a Healthcare Customer Service Representative to support customer service needs in a fast-paced environment. The role involves interacting with patients and customers, managing case notes, and handling inbound calls while maintaining professionalism and productivity.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Vaishali Dangwal (She/Her)
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Responsibilities

Provide customer service support and handle overflow requests from internal teams
Interact with patients and customers in fast-paced, high-pressure situations while maintaining professionalism
Create and update patient accounts and case notes within CRM systems (7–8 minutes per case)
Handle inbound calls, resolve issues, and demonstrate strong phone etiquette
Assist with basic insurance tasks such as authorizations and CPT-related inquiries
Discuss and process payments when required
Maintain productivity during peak hours (11 AM–2 PM) and support remote preregistration tasks when needed
Follow coaching and feedback to improve accuracy and service quality

Qualification

Customer serviceData entryPhone-based interactionsMS Office proficiencyMultitaskingHealthcare experienceSensitive data handling

Required

Strong customer service and accurate data entry skills
Experience handling phone-based customer interactions in high-volume environments
Proficiency with MS Office, email platforms, and web-based applications
Ability to multitask, prioritize, and stay calm under pressure
Reliable work ethic and willingness to take direction
Comfortable handling sensitive patient data and asking for payments

Preferred

Healthcare, pharmacy, insurance verification, or hospital/ER experience is a plus

Company

Dexian

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Glassdoor3.5
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Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
dateFounded in 1994
location
Mclean, Virginia, USA
people-size1001-5000 employees
web-link
https://dexian.com

Funding

Current Stage
Late Stage

Leadership Team

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Mahfuz Ahmed
Chairman of the Board
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Vikram Motiani
Managing Director
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Recent News

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2025-12-01
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2025-11-19
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Dexian COO Tara Winn Earns Fourth Honor on SIA's 2025 Global Power 150 Women in Staffing List
2025-10-14
Company data provided by crunchbase