Kratos Defense and Security Solutions · 15 hours ago
Knowledge Management Process Specialist
Colorado Springs Area
Full-time
Hybrid
Mid, Senior Level
$81K/yr - $122K/yr
5+ years expKratos Defense and Security Solutions is a leader in assured aerospace communication solutions and services. The Knowledge Management Process Specialist will manage the process for planning, coordinating, managing, sharing, and controlling information within the organization, while promoting organizational information as a reusable and compliant resource.
ConsultingCyber SecurityGovernmentInformation TechnologyNational SecurityPublic SafetySatellite CommunicationSecurity
Responsibilities
Use knowledge management (KM) concepts, methods and tools to address the information management, information sharing cadence, and research needs of the organization
Manage the overall process for the organization to plan, coordinate, manage, share, and control information
Identify and analyze data, information, and knowledge requirements to facilitate the discovery and dissemination of decision quality information
Leverage the interaction of people, processes, and enterprise technologies to capture, store, organize, share, and control implicit and explicit knowledge
Leverage continuous process improvement techniques to improve mission processes and enhance access to relevant cross-functional information in a collaborative, timely, and contextual manner
Promote organizational information as a reusable, shared, consistent, and compliant resource for the organization
Assist and support the KSF Organization and the PMO
Evaluate business processes and analyze work processes in the operational business areas to ensure that the job aids, education, and updates are created/provided in compliance with regulatory and business requirements
Act as a knowledge management liaison and develop relationships with customers for the purpose of process improvement, communication development, and training for the knowledge management team
Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs
Administer, optimize, and govern enterprise KM tools to ensure information is accurate, accessible, and reusable across the organization
Serve as the subject matter expert for KM platforms, configuring sites, taxonomies, metadata, templates, and workflows to support business processes and knowledge sharing
Partner with stakeholders to translate operational needs into effective KM tool solutions, ensuring alignment with governance standards, compliance requirements, and user experience best practices
Qualification
Required
5 years experience in knowledge management field
5 years of professional experience in Customer Success and customer vertical(s); experience in direct customer or client-facing roles
Experience and knowledge using the Atalassian tool suite (Confluence and Jira), SharePoint 365, Percipio training tool, Salesforce, and Costpoint financial tool
Experience with facilitating knowledge and information gathering activities, requirement elicitation discussion, and data discovery for our customers and for the knowledge management team
Ability to be a self-starter and work independently with minimal direct oversight
Knowledge of KM principles and experience with document control, file-naming convention, process improvement techniques, tagging, or other principals to aid in organization, discovery, and use of digital information
Apply expertise in KM tools and deploy information management and content management strategies
Analyze business processes, interview stakeholders, and evaluate strategic methods for process improvement and knowledge management solutions for customers
Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects
Coordinate with customers and other quality team members to obtain content for agent/customer communications
Identifies agent/customer communication needs and makes recommendations
Excellent organization and time management skills
Ability to communicate effectively with technical team members, managers, and customers
Preferred
High competency/experience in all knowledge tools (enterprise tools)
Benefits
Medical, Dental & Vision Insurance Coverage
Life/ADD & Short/Long Term Disability Insurance
401(k) Savings Plan
Employee Stock Purchase Plan (ESPP)
Paid Time-Off (PTO)
Holidays
Education Reimbursement
Company
Kratos Defense and Security Solutions
Kratos Defense & Security Solutions provides mission critical engineering, IT services, and war fighter solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$943.8MKey Investors
United States Air Force
2025-06-25Post Ipo Equity· $556M
2025-04-17Grant· $30M
2024-02-22Post Ipo Equity· $288M
Leadership Team
Eric DeMarco
President and CEO
B
Ben Goodwin
SVP,Corporate Development & Government Affairs
Recent News
The Motley Fool
2026-01-22
Company data provided by crunchbase