Pasona N A, Inc. · 22 hours ago
Operation / Customer support - Japanese Bilingual
Atlanta, GA
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $21/hrPasona N A, Inc. is a logistics company seeking an Operation / Customer support professional who is bilingual in Japanese and English. The role involves supporting daily operations, administrative tasks, and providing customer service, focusing on import operations and communication with clients and internal teams.
Human ResourcesSmall and Medium BusinessesStaffing Agency
Responsibilities
Handle import-related operational tasks (approx. 50%)
Perform administrative duties, including basic accounting-related support (approx. 30%)
Provide customer service support via email and phone (approx. 20%)
Communicate in Japanese and English with customers, overseas agents, and internal teams
Support small parcel operations, including customer inquiries and issue resolution
Assist moving services, including quotations, packing coordination, and customer support
Support air export operations related to small parcels
Prepare quotations, proposals, RFQs, and RFIs
Manage customer accounts and support relationship retention and growth
Coordinate with carriers and internal departments to ensure smooth operations
Track budgets, revenue targets, and operational details
Resolve issues using problem-solving skills and follow through to completion
Qualification
Required
Native-level Japanese required
Business-level English required
Basic PC skills (email, internal systems)
Proficiency in Microsoft Office, especially Excel
Strong customer service and communication skills
Ability to multitask and work efficiently in a team environment
Positive attitude and willingness to learn
No prior logistics or industry experience required
Benefits
Health insurance (medical, dental, vision)
401(k)
PTO
Company
Pasona N A, Inc.
Pasona N A is a staffing and recruiting company that provides temporary staffing and full-time placement services.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kenji Furushiro
President and CEO
Sayaka Doi
VP of Strategic IT Partner
Company data provided by crunchbase