Marbles Kids Museum · 18 hours ago
Guest Engagement Host
Raleigh, NC
Part-time
Onsite
Entry Level
1+ years expMarbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in downtown Raleigh. They are seeking a playful and energetic Guest Engagement Host to provide memorable and engaging experiences for all museum visitors by assisting with exhibits, group visits, and birthday parties.
Museums and Historical SitesNon Profit
Responsibilities
Provide exceptional, proactive customer service by initiating friendly, helpful, and welcoming interactions with all museum guests; respond to guest needs, answer questions, and relay feedback to supervisors
Playfully engage with guests in exhibit areas to enhance their play and learning experiences
Address unsafe, inappropriate, or disruptive behavior promptly using friendly, calm, and de-escalation techniques
Assist with museum opening and closing duties in collaboration with the Guest Engagement team
Greet guests and school groups; guide them through the campus, ensuring efficient movement and clear communication of layout, daily schedule, and operational procedures
Process admission at the welcome desk, including cash and credit card payments, passes, reciprocal benefits, and memberships
Regularly inspect, reset, and maintain exhibit props to ensure they are clean, safe, and playable
Deliver informal, hands-on activities, “Sparks”, within exhibits to engage guests and enhance the experience
Set up and break down materials for programs and events as needed
Collect data related to the museum, including but not limited to program attendance counts, survey responses, observations, and other feedback tools as requested
Stock supplies, manage deliveries, and assist with receiving products as directed
Communicate scheduling, inventory, equipment, and other operational needs to supervisors
Use a walkie-talkie to communicate effectively with team members and supervisors to support daily museum operations and guest needs
In the event of an emergency, assist with Marbles' Emergency Action Plan, supporting leadership to ensure guest and Team Member safety
Perform other duties as assigned by the supervisor
Qualification
Required
Provide exceptional, proactive customer service by initiating friendly, helpful, and welcoming interactions with all museum guests; respond to guest needs, answer questions, and relay feedback to supervisors
Playfully engage with guests in exhibit areas to enhance their play and learning experiences
Address unsafe, inappropriate, or disruptive behavior promptly using friendly, calm, and de-escalation techniques
Assist with museum opening and closing duties in collaboration with the Guest Engagement team
Greet guests and school groups; guide them through the campus, ensuring efficient movement and clear communication of layout, daily schedule, and operational procedures
Process admission at the welcome desk, including cash and credit card payments, passes, reciprocal benefits, and memberships
Regularly inspect, reset, and maintain exhibit props to ensure they are clean, safe, and playable
Deliver informal, hands-on activities, 'Sparks', within exhibits to engage guests and enhance the experience
Set up and break down materials for programs and events as needed
Collect data related to the museum, including but not limited to program attendance counts, survey responses, observations, and other feedback tools as requested
Stock supplies, manage deliveries, and assist with receiving products as directed
Communicate scheduling, inventory, equipment, and other operational needs to supervisors
Use a walkie-talkie to communicate effectively with team members and supervisors to support daily museum operations and guest needs
In the event of an emergency, assist with Marbles' Emergency Action Plan, supporting leadership to ensure guest and Team Member safety
Perform other duties as assigned by the supervisor
Preferred
One year of customer service experience, particularly with families and young children
Children's museum or equivalent experience
Basic cash handling and point-of-sale system experience
Ability to initiate interactions and play alongside families and children
Aptitude for a fast-paced, active environment, with frequent movement between tasks and spaces
Flexible and adaptable, with a willingness to take on a variety of tasks and respond to changing guest or museum needs
Enthusiasm for informal education
Excellent verbal and written communication skills
Benefits
Parking and commuter benefits
Great Marbles Perks & Discounts
Fitness Benefits
Company
Marbles Kids Museum
Marbles Kids Museum sparks imagination, discovery and learning through play.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jonathan Frederick
Chief Executive Officer
Britt Thomas
Chief Activation Officer
Recent News
Seattle TechFlash
2025-04-04
Business Journals
2023-02-01
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