UF Health · 15 hours ago
Customer Service Specialist | UF Heart & Vascular | Whetstone | Full-Time
St Augustine, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expUF Health is seeking a Customer Service Specialist to deliver exemplary customer service in their Heart & Vascular department. The role involves greeting patients, answering phone calls, scheduling appointments, and managing front desk operations in a medical office.
Health CareMedical
Responsibilities
Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries
Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management
Takes and accurately records patient payments for balances during check-in or check-out
Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients
Clearly and concisely communicates with physicians and staff regarding any patient related issues
Ensures patient information is accurate, up to date, and complete in the electronic medical record program
Assists in maintaining liaisons with other organizations and offices for the exchange of information
Qualification
Required
High School Diploma/Equivalent
0 - 1 year Medical Practice Clerical experience
Preferred
1 year clerical experience in a health care setting
Company
UF Health
University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Thornton
Senior Vice President and Chief Financial Officer
Lydia Hendrix BSN,CRRN,MS
Chief Operating Officer
Recent News
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