Marbles Kids Museum · 15 hours ago
Guest Engagement Host- Bilingual
Raleigh, NC
Part-time
Onsite
Entry Level
1+ years expMarbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in downtown Raleigh. They are seeking a playful, energetic, and self-motivated Guest Engagement Host to provide memorable and engaging experiences for all museum visitors by assisting guests, activating exhibits, and ensuring safety and enjoyment throughout the museum.
Museums and Historical SitesNon Profit
Responsibilities
Provide exceptional, proactive customer service by initiating friendly, helpful, and welcoming interactions with all museum guests; respond to guest needs, answer questions, and relay feedback to supervisors
Playfully engage with guests in exhibit areas to enhance their play and learning experiences
Address unsafe, inappropriate, or disruptive behavior promptly using friendly, calm, and de-escalation techniques
Assist with museum opening and closing duties in collaboration with the Guest Engagement team
Greet guests and school groups; guide them through the campus, ensuring efficient movement and clear communication of layout, daily schedule, and operational procedures
Process admission at the welcome desk, including cash and credit card payments, passes, reciprocal benefits, and memberships
Regularly inspect, reset, and maintain exhibit props to ensure they are clean, safe, and playable
Deliver informal, hands-on activities, “Sparks”, within exhibits to engage guests and enhance the experience
Set up and break down materials for programs and events as needed
Collect data related to the museum, including but not limited to program attendance counts, survey responses, observations, and other feedback tools as requested
Stock supplies, manage deliveries, and assist with receiving products as directed
Communicate scheduling, inventory, equipment, and other operational needs to supervisors
Use a walkie-talkie to communicate effectively with team members and supervisors to support daily museum operations and guest needs
In the event of an emergency, assist with Marbles' Emergency Action Plan, supporting leadership to ensure guest and Team Member safety
Provide written and verbal translation to support guest engagement
Perform other duties as assigned by the supervisor
Qualification
Required
Passion for play and guest service
Genuine joy in interacting with children and families
Exceptional, proactive customer service skills
Ability to initiate friendly, helpful, and welcoming interactions with all museum guests
Ability to respond to guest needs and answer questions
Ability to relay feedback to supervisors
Ability to engage playfully with guests in exhibit areas
Ability to address unsafe, inappropriate, or disruptive behavior promptly using friendly, calm, and de-escalation techniques
Ability to assist with museum opening and closing duties
Ability to greet guests and school groups and guide them through the campus
Ability to process admission at the welcome desk, including cash and credit card payments
Ability to regularly inspect, reset, and maintain exhibit props
Ability to deliver informal, hands-on activities within exhibits
Ability to set up and break down materials for programs and events
Ability to collect data related to the museum
Ability to stock supplies, manage deliveries, and assist with receiving products
Ability to communicate scheduling, inventory, equipment, and other operational needs to supervisors
Ability to use a walkie-talkie to communicate effectively with team members and supervisors
Ability to assist with Marbles' Emergency Action Plan
Ability to provide written and verbal translation to support guest engagement
Ability to perform other duties as assigned by the supervisor
Ability to work collaboratively with museum volunteers
Excellent verbal and written communication skills
Physical ability to walk, stand, stoop, bend, and reach
Ability to stand for long periods of time
Ability to occasionally use a ladder and go up and down stairs
Ability to frequently lift and/or move up to 30 pounds
Availability 8:30AM-2:00PM Monday-Sunday
Schedule flexibility including weekends, evenings, and holidays
Minimum of two weekend shifts per month
Preferred
One year of customer service experience, particularly with families and young children
Ability to initiate interactions and play alongside families and children
Children's museum or equivalent experience
Basic cash handling and point-of-sale system experience
Aptitude for a fast-paced, active environment
Flexible and adaptable with a willingness to take on a variety of tasks
Enthusiasm for informal education
Benefits
Parking and commuter benefits
Great Marbles Perks & Discounts
Fitness Benefits
Company
Marbles Kids Museum
Marbles Kids Museum sparks imagination, discovery and learning through play.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jonathan Frederick
Chief Executive Officer
Britt Thomas
Chief Activation Officer
Recent News
Seattle TechFlash
2025-04-04
Business Journals
2023-02-01
Company data provided by crunchbase