Procurement Sciences AI · 2 days ago
Head of Customer Success
Reston, VA
Full-time
Hybrid
Director/Executive
7+ years expProcurement Sciences is a leading venture-backed SaaS company transforming the government contracting industry with its cutting-edge AI platform. They are seeking a data-driven, relationship-focused Head of Customer Success to lead growth and retention efforts, overseeing the entire post-sales journey and building a proactive Customer Success organization.
Artificial Intelligence (AI)B2BEnterprise SoftwareMachine Learning
Responsibilities
Build and oversee systems (Planhat or similar) to track adoption, engagement, and health scores
Identify churn risk early and deploy proactive playbooks to protect revenue and increase lifetime value
Develop and execute customer adoption frameworks that drive ROI, usage, and long-term stickiness
Partner with customers to embed Awarded AI into their workflows and strategic priorities
Serve as a trusted advisor and executive sponsor for key accounts
Negotiate renewals and expansions with a consultative, value-first approach
Build, lead, and inspire a multi-segment CS organization — SMB, Mid-Market, and Enterprise
Recruit, mentor, and retain top Customer Success Managers (CSMs); create career paths and a performance-driven, engaged culture
Design scalable onboarding, implementation, and success playbooks that drive efficiency and predictability
Create structured reporting and dashboards for CS metrics — retention, net revenue expansion, health scores — to guide decisions and inform leadership
Work closely with Sales, Marketing, and Product teams to ensure a seamless handoff from sale to onboarding, and to surface customer feedback that drives product strategy and roadmap
Qualification
Required
7+ years in Customer Success within SaaS
At least 3+ years leading and scaling CS teams in a high-growth, startup environment
Proven success building renewal and expansion playbooks
Negotiating large and complex deals
Driving measurable NRR
Hands-on experience implementing and managing platforms like Planhat, Gainsight, or Totango
Strong track record designing and executing adoption and success strategies that deliver measurable ROI and deepen product stickiness
Highly personable, charismatic, and persuasive; able to build trust and influence decision-makers up to the C-suite
Experience hiring, developing, and scaling high-performing CS organizations across SMB to Enterprise segments
Comfort with ambiguity, pace, and change; proven ability to build processes from the ground up
Skilled at using data to inform strategy, drive accountability, and communicate impact to leadership and the board
Benefits
Competitive executive salary plus performance-based incentives and stock options
Comprehensive health plan for you and your family
Flexible, remote-first work arrangements
Significant leadership opportunity and direct impact on company trajectory
Be a ground-floor leader at a rapidly scaling, VC-backed SaaS company
Professional development and advancement opportunities
Company
Procurement Sciences AI
Procurement Sciences develops an AI-powered software platform tailored to businesses that pursue government contracts.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$46.2MKey Investors
Catalyst InvestorsTower Research Capital
2025-11-05Series B· $30M
2025-03-01Debt Financing· $5M
2024-04-09Series A· $10M
Leadership Team
Christian Ferreira
Founder & CEO
Recent News
Sourcery
2025-11-12
alleywatch.com
2025-11-11
thesaasnews.com
2025-11-06
Company data provided by crunchbase