Arrow Electronics · 13 hours ago
Desktop Support Analyst 2
Centennial, CO
Full-time
Hybrid
Entry, Mid Level
$32.40/hr - $39.60/hr
2+ years expArrow Electronics is a leading technology provider, and they are seeking a Desktop Support Analyst 2 to provide technical support to executive staff and other users. The role involves troubleshooting complex IT issues, managing assets, and collaborating with other IT teams to ensure high quality service delivery.
ConsultingElectrical DistributionElectronicsHardwareManufacturingProfessional ServicesService IndustrySoftwareTechnical SupportVirtualization
Responsibilities
Track, record and respond to complex requests for IT technical support from Executive staff and other users
Technical support will include PC and Mac hardware & software, mobile devices and peripherals
Experience with Microsoft Client Operating Systems
Extensive application support experience with Microsoft Office suites and Office365 Applications
Executive/C-Suite Support
Support for all devices
Hands-on Major Meeting Support
Level 1 AV Support for conference rooms and equipment
Assist Level 1 and 2 Desktop analysts with troubleshooting issues
Collaborative troubleshooting of highly complex issues with 3rd level support teams
Thoroughly document procedures and processes
Create detailed Knowledge Base articles
Ability to effectively prioritize and execute tasks in a high-pressure environment
Actively assist with major PC related projects (rollout of a new application, hardware/software upgrades, integrations, etc.) This candidate will be a member of the IT Support team supports Arrow facilities throughout North America
Deploy PC software fixes, patches, updates for Windows and Apple devices
Correctly manage assets in the Arrow Asset Management System with accurate and detailed computer hardware information
Support IT special projects, including but not limited to: office moves, data recovery, hardware and software testing, acquisition integrations, etc
Diagnose and resolve support incidents via phone, remote control or desk-side visits
Proficient in basic network fundamentals
Collaborates with 3rd level support to troubleshoot highly complex issues
Proactively coordinates with other IT teams to ensure high quality IT service delivery
Function as department head during manager's absence
Qualification
Required
Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience
At all times display a stellar customer service mindset and the urgency to identify and provide technical solutions
Demonstrate an expert level ability to inspire trust by performing expert technical support with highly professional written and oral communication skills
Proficiency in troubleshooting hardware and software issues across various operating systems (Windows, Linux, Mac OS) and familiarity with Microsoft Office and Microsoft 365 applications
Provide on-site support to Executive staff for all off-site meetings
Demonstrate an expert level ability to maintain confidentiality
Demonstrate an expert ability to manage multiple complex requests in order to create an effective schedule
Must be able to physically handle and set up technology equipment. Can require lifting to 50lbs
Preferred
Experience with Microsoft Client Operating Systems
Extensive application support experience with Microsoft Office suites and Office365 Applications
Executive/C-Suite Support
Support for all devices
Hands-on Major Meeting Support
Level 1 AV Support for conference rooms and equipment
Assist Level 1 and 2 Desktop analysts with troubleshooting issues
Collaborative troubleshooting of highly complex issues with 3rd level support teams
Thoroughly document procedures and processes. Create detailed Knowledge Base articles
Ability to effectively prioritize and execute tasks in a high-pressure environment
Actively assist with major PC related projects (rollout of a new application, hardware/software upgrades, integrations, etc.)
Deploy PC software fixes, patches, updates for Windows and Apple devices
Correctly manage assets in the Arrow Asset Management System with accurate and detailed computer hardware information
Support IT special projects, including but not limited to: office moves, data recovery, hardware and software testing, acquisition integrations, etc
Diagnose and resolve support incidents via phone, remote control or desk-side visits
Proficient in basic network fundamentals
Collaborates with 3rd level support to troubleshoot highly complex issues
Proactively coordinates with other IT teams to ensure high quality IT service delivery
Function as department head during manager's absence
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles
24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
Bike Racks
And more!
Company
Arrow Electronics
Arrow Electronics designs, manufactures and distributes electronic components for industrial and commercial sectors. It is a sub-organization of Arrow Electronics.
10001+ employees
H1B Sponsorship
Arrow Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (38)
2023 (50)
2022 (68)
2021 (62)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Raj Agrawal
Chief Financial Officer
Chuck Kostalnick
SVP, Chief Strategic Business Development Officer
Recent News
2026-01-22
Yahoo Finance
2026-01-19
2026-01-15
Company data provided by crunchbase