Intuit · 11 hours ago
Manager 2 - GBSG Partner Product Support (Mid-Market)
San Diego, CA
Full-time
Onsite
Senior Level
$95K/yr - $128K/yr
7+ years expIntuit is the global financial technology platform that powers prosperity for the people and communities we serve. The role involves leading a portfolio of external partners to deliver exceptional support experiences for mid-market customers, optimizing service delivery and driving performance across multiple strategic partners.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Elevate the Customer and Expert Experience - champion customer and expert experience excellence, driving partner teams to deliver high-quality outcomes that resolve customer issues, drive satisfaction, and deliver meaningful improvements to our expert environment
Drive Rigor in Execution - lead the operational performance of vendor-delivered support services, ensuring delivery on experience metrics, operational efficiency, and budget targets
Innovate and Scale Solutions - Act as a strategic partner in evolving our service model and support footprint, influencing the next evolution of our partner delivery. Design and implement scalable solutions that align partner capabilities with evolving customer expectations and product needs
Foster a Culture of Continuous Improvement - working with our internal Thrive and partner teams to identify and remove friction, experiment with new approaches, and enhance frontline capabilities
Drive end-to-end strategic alignment - across product, sales, and customer success to support integrated customer and expert journeys
Partner with forecasting, demand, and analytics teams to enhance accuracy in planning and drive accountability to performance targets
Provide thought leadership on the strategic direction of the vendor partner ecosystem, shaping service delivery approaches and partner sourcing strategy
Establish and lead partner performance - calibration and governance processes, ensuring consistency in quality, experience, and accountability across all vendors
Thrive in a high-change environment, leading with agility and embracing continuous evolution
Foster AI and technology progress - work closely with technology, automation, and enablement teams to bring platform-powered tools and AI to vendor operations, enhancing efficiency and support quality
Champion a culture of customer and expert advocacy, driving a mindset of excellence and ownership across the vendor partner ecosystem
Inspire, coach, and lead internal partner management teams, fostering a culture of transparency, empowerment, and high performance
Qualification
Required
7+ years of experience leading customer success delivery and vendor/BPO partnerships, with proven success in managing multi-site or global teams
Track record of leading complex partner ecosystems, including performance management, escalation handling, and strategic relationship building
Proven ability to operate cross-functionally, partnering with CS segment partners, Product, Finance, Ops, and Tech teams to improve customer and expert experiences
Expertise in developing and implementing customer journey improvements, operational playbooks, and scalable support solutions
Strong analytical and business acumen, with the ability to build compelling business cases, forecast impact, and manage budgets
Demonstrated ability to navigate ambiguity, drive change, and lead complex initiatives with urgency and clarity
Excellent communication skills—verbal and written—with the ability to represent the team and strategy to senior leadership
Bachelor's degree required; Equivalent work experience will be considered
This role will require collaboration across multiple teams, it will require up to 25% travel
Preferred
MBA or relevant graduate degree preferred
Experience with contact center platforms and CX technology (e.g., AI, RPA, knowledge tools) is a strong plus
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-22
2026-01-20
Company data provided by crunchbase