Allergan Aesthetics, an AbbVie Company · 1 day ago
Customer Experience Representative III
Austin, TX, US
Full-time
Onsite
Entry, Mid Level
2+ years expAbbVie is a company focused on discovering and delivering innovative medicines and solutions to address serious health issues. The Customer Experience Representative III role involves handling complex customer inquiries and complaints, mentoring junior representatives, and ensuring exceptional service delivery while managing a high volume of interactions.
BeautyManufacturingPharmaceuticalWellness
Responsibilities
Handle 15-20 case interactions per day including complaint inquiries and complex/escalated requests submitted to the FA escalation email inbox. Examples of interactions in the inbox include review of return requests that maybe in or out of terms and conditions, provide coaching and direction on complex inquiries, and support all other miscellaneous inquiries received
Ability to use critical thinking skills to resolve inquiries to meet service levels
Ability to de-escalate, maintain composure, provide solutions based on company policies and processes via phone interactions and written communications with internal and external customers
Be a subject matter expert of our products, services, and processes
Manage up to 20-25 call interactions per day including inbound and outbound calls. Examples of interactions include product orders and updates, status of deliveries, and resolving call inquiries, and process returns/replacements inquiries
Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call or case follow up
Deliver an excellent customer experience, while acting in a professional and courteous manner
Qualification
Required
2-4 years of Customer Service experience, preferably in a Contact Center environment
Experience working with MS Office
Attention to detail and strong focus on multitasking
Proficient oral and written communication skills. Active listener
Associate Degree OR High School Diploma and equivalent relevant experience
Preferred
SAP, CRM, Salesforce, or Business Systems experience preferred
Training or experience with de-escalation tactics
Medical Device or Pharmaceutical experience strongly preferred
Benefits
Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Company
Allergan Aesthetics, an AbbVie Company
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
1001-5000 employees
H1B Sponsorship
Allergan Aesthetics, an AbbVie Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (16)
2021 (14)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Nicole Mowad-Nassar
Senior Vice President, AbbVie and President, Global Allergan Aesthetics
Recent News
2025-12-04
Company data provided by crunchbase