Brite · 20 hours ago
Customer Success Representative
Victor, NY
Full-time
Onsite
Entry, Mid Level
2+ years expBrite is a company focused on managed IT services, and they are seeking a Customer Success Representative to develop and maintain successful relationships with their clients. The role involves analyzing service tickets, scheduling reviews, and ensuring compliance with technology standards while effectively communicating with clients and internal teams.
ConsultingCyber SecurityInformation TechnologyIT Management
Responsibilities
Responsible for analyzing past service tickets and alerts for your assigned customers and determining whether improvements need to be made
Schedule monthly reviews with clients to review reports and helpdesk statistics
Create service tickets or opportunities and assign to either the NOC or STC
Analyzing compliance for Windows patching
Identifying gaps or improvements needed for networks, server hardware & operating systems, Microsoft 365, Azure, and cybersecurity
Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to communicate findings for outstanding client issues
Create tickets for the NOC team to handle remediation of issues identified during analysis
Update and maintain accurate details in documentation center
Prepare for and attend weekly service meetings, daily huddle meetings and regularly scheduled Standards & Alignment meetings
Consistent with follow through on findings to ensure issues are being completed or recommended
Create service tickets to address client issues and following established procedures for service ticket followup and escalation when necessary
Attend company sponsored service and product training events
Participate in vendor certification programs
Accomplishes all other duties and tasks as appropriately assigned
Qualification
Required
Strong background in Information Technology with high level of detail, organization, and communication skills
Minimum of 2 years of experience as a Systems Administrator, IT Manager or in service delivery or an equivalent combination of education and experience sufficient to successfully perform the essential duties
Must have an understanding with Microsoft 365, Azure, Windows Servers, installing and maintaining computer hardware, operating systems, networks, and software applications in a business setting
Ability to adapt changes in Customer behavior due to outstanding issues
Ability to teach others
Strong and formal written and verbal communication skills
Ability to handle stressful situations in a congenial manner
Excellent organization and administrative skills
Ability to plan and prioritize to achieve a defined objective
Ability to review processes and recommend changes through a change management process
Attention to detail
Ability to audit and find technical discrepancies
Ability to work independently or as a team
Preferred
Bachelor's degree preferred
Knowledge in PSA, RMM, and other MSP Tools
IT certifications preferred (A+, Server+, Security+, Microsoft)
Company
Brite
Brite is an IT company that specializes in managed IT services, police technology, cybersecurity, consulting, and deployment services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2026-01-12Acquired
Leadership Team
Jon-Michael Lacek
Chief Technology Officer
Justin Smith
President & COO
Recent News
2024-04-29
2024-04-24
Company data provided by crunchbase