Sports Endeavors · 1 day ago
Club Account Manager
Hillsborough, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expSports Endeavors is a family-owned company dedicated to providing exceptional service to team sport enthusiasts. They are seeking a Club Account Manager to build and develop relationships with clubs that have historically smaller sales volumes, aiming to help these clubs grow into larger and more prosperous entities.
FitnessSports
Responsibilities
Own assigned accounts with frequent communication strategies based on customer demands
Identify clubs to determine transition, fill-in, or mixed buying cycle
Communicate with clubs with check-ins, go live dates, order dates, rostered loads vs forecast, order management reporting, and review club card review
CAM must be fully equipped to create opportunities, forecast, and ensure timely updates to the CRM forecast which include updating TPS and ongoing servicing of accounts to maximize sales and meet expectations for customer experience
Validate site by reviewing TPS PDF export sending online signoff approval through DocuSign when applicable including rebate %, customization colors, placement, and product kit package
Support through IAM resources for roster assistance as needed, however, may require some independence by the CAM
Partner with TSM who will support, and mentor as needed through ongoing assistance with club sales
Must be fully equipped to work tableau reporting based on assigned accounts
Build and sustain relationships with club leadership while continuing to achieve desired growth targets outlined by Sales Leadership
Impeccable attention to detail with roster loads, specifications on uniform selections, time management, and the ability to work independently and function under pressure
Frequent communications with Sales Leadership on club updates, potential risks, proactive solution remedies, and strategies for growth
Partner with club leadership to develop growth strategies while communicating forecasting timelines to minimize deployment challenges
Remain flexible in schedules and attentive to customer scheduled meetings. This includes customers outside normally scheduled business hours, including phones calls, workload demands, and weekends
Traveling to attend AYSO conventions and soccer events to service and prospect these potential customers
Expanded hours during peak to ensure all customer demands are met in a timely manner
Elevated decision making and judgments based on organizational KPI’s and customer value
Recognizing workload demands especially during peak may require additional hours to complete work assignments
Qualification
Required
High School Diploma, GED or Equivalent required
Must have a minimum of 2 years' ISR experience, or equivalent experience outside of Sports Endeavors
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Deep and functional understanding of customization processes, AMS, AWS, CRM, TPS, and Tableau
The ability to work independently with minimal supervision and exhibit strong leadership qualities
Demonstrate sound leadership and teamwork skills working effectively as a team member while continuing to work independently
Preferred
Bachelor's degree preferred
Experience working with AWS, AMS, CRM, TPS, and Tableau desired
Benefits
Competitive Compensation
Medical
Dental
Vision
401K
Team Member Merchandise Discounts
Athletic Club Membership Discounts
And More!
Company
Sports Endeavors
Sports Endeavors is a sporting goods company providing Soccer, Lacrosse, and Rugby equipment.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-08-22Acquired
Leadership Team
S
Steve Swokowski
CIO / Vice President of Technology and Services
B
Brian Berklich
Chief Marketing Officer - Soccer.com l World Soccer Shop l 431 Sports
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