LanceSoft, Inc. · 1 day ago
Sr Technical Support Engineer
Boston, MA, US
Full-time
Onsite
Mid, Senior Level
3+ years expLanceSoft, Inc. is seeking a Senior Technical Support Engineer to work closely with internal stakeholders to troubleshoot and resolve complex technical issues. The role involves providing high-level technical support, collaborating with customers and internal teams, and building support tooling and infrastructure.
Information Technology
Responsibilities
Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish
Project manage new client deployment issues through to resolution
Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes
Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution
Create reports and dashboards for internal issue tracking purposes
Qualification
Required
3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area
Familiarity with SQL and ability to identify root cause of data issues
Proficiency with Jira and Github
Cloud operations experience such as create buckets, VMs, or security access controls
Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or internal teams
Exceptional ability to communicate technical details to both senior developers and non-technical customers
Preferred
4+ years of experience in software or healthcare technology
Experience troubleshooting data issues
Experience supporting highly regulated software
'Self starter' mentality, with a passion for owning and driving issues to resolution
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase