F.N.B. Corporation · 14 hours ago
Mortgage Collection Representative
Pittsburgh, PA
Full-time
Onsite
Entry Level
1+ years expF.N.B. Corporation is seeking a Mortgage Collection Representative to join their Mortgage Administration team. This role is primarily responsible for the remediation of delinquent real estate secured accounts, ensuring timely contact with borrowers and maintaining accurate records of all interactions.
BankingFinanceFinancial Services
Responsibilities
Attempts to contact borrowers utilizing effective human relation skills, to collect on delinquent mortgage loans, researches loan origination documentation and electronic file to determine other means of reaching the borrower and initiates skip-tracing efforts if warranted
Achieves productivity goals as set by management. Calls/Contact/Promises along with response time to all inbound calls – achieving time to answer goals as set by management
Ensures complete and concise notation on banks system of all attempts, conversations, promise to pay arrangements, alternate financial arrangements, letters mailed, payments received, maintenance requests, etc. and sets an appropriate follow-up date to ensure promise kept
Ensures proper account maintenance is completed to comply with the FCRA, CFPB, SCRA, etc. and system data integrity to allow for accurate reporting required internally and externally for the FNMA and the FHLMC. Complies with all GSE standards to attempt contact every 5-7 days until right party contact (RPC) is achieved
Reviews records and transactions, resolves misapplied payments, researches transactions, organizes and summarizes information and data accurately and timely for all portfolios
Ensures proper loan maintenance to accurately flag loans such as foreclosure or bankruptcy, non-post, restricted, etc. Maintains proper ledger of all foreclosure related expenses and credits to ensure proper collection
Complies with all policies, procedures and regulations
Performs other related duties and projects as assigned
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions
Qualification
Required
High School or GED
1 year of job related experience
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Basic Level
MS PowerPoint - Basic Level
Knowledge of laws that relate to foreclosure, repossession and fair debt
Company
F.N.B. Corporation
F.N.B. Corporation (NYSE: FNB) is a diversified financial services company headquartered in Pittsburgh, PA.
1001-5000 employees
H1B Sponsorship
F.N.B. Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (3)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-12-04Post Ipo Debt· $500M
1986-09-12IPO
Leadership Team
Vincent Delie
CEO
Brian Mancos
Director of Human Resources and Corporate Services
Recent News
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