The National Board for Certified Counselors · 9 hours ago
Customer Service Representative
Greensboro, NC
Full-time
Hybrid
Entry Level
2+ years expThe National Board for Certified Counselors is seeking a Customer Service Representative to join their Contracted Management Services Department. The role involves providing effective customer service via phone and email, handling inquiries, and ensuring resolution of customer issues.
EducationNon ProfitProfessional Services
Responsibilities
Answers incoming telephone calls and responds to inquiries
Reviews and responds appropriately to email communications
Gathers information from callers to assist in determining whether an issue exists, clarifies issues stated by callers, assists with determining the cause of any issues, assists with expediting solutions where needed, and follows-up appropriately to ensure resolution. Collaborates with appropriate staff so that issues can be addressed
Identifies and documents quality of service issues or patterns and informs appropriate staff in order to help ensure effective and long-term solutions
Assists with Board correspondence when necessary
Processes and manages Corporation applications
Processes mailing list requests
Serves as lead staff member for renewal processing
Posts payment information to the portal
Mails fingerprint cards to SBI for background checks
Other duties as assigned
Qualification
Required
High school diploma or general education degree (GED) required
Or, equivalent combination of education and experience
Ability to work effectively and independently in a fast-paced environment with periods of high stress
Preferred
Associate degree or equivalent from 2-year college or technical school preferred
2 years' related experience and/or training preferred
Benefits
Medical, dental, and vision coverage
401(K) retirement plan with a 6% company match
Discretionary profit sharing of 2%
Dependent care FSA and Medical health savings account - employer contributions
Paid time-off programs (sick, vacation, personal, floating)
10 observed paid holidays
Paid winter holiday break
Company
The National Board for Certified Counselors
The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and monitor a national certification system, and to identify those counselors who have voluntarily sought and obtained board certification.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kylie Dotson-Blake
President & CEO
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