Ntiva, Inc. · 7 hours ago
Systems Administrator II
Colorado Springs, CO
Full-time
Hybrid
Mid Level
$52K/yr - $88K/yr
3+ years expNtiva, Inc. is a Managed Services Provider dedicated to innovation and teamwork, seeking a Systems Administrator II to deliver comprehensive technical support both remotely and on-site. The role involves managing client infrastructures, maintaining network security, and ensuring client satisfaction through effective communication and documentation.
Information ServicesInformation Technology
No H1B
Responsibilities
Provide end-user support and manage client infrastructures during scheduled appointments
Perform onsite staff augmentation, handling day-to-day IT operations
Deliver excellent customer service, resolving IT requests onsite or remotely
Communicate regularly with clients, providing updates and maintaining professionalism
Maintain and troubleshoot local and cloud infrastructure
Monitor endpoints and complete preventative maintenance
Ensure network security and documentation
Validate and test backup solutions
Assist in deploying new technology
Maintain accurate client documentation
Meet SLA timelines and report client concerns promptly
Maintain utilization metric above 80%
Record time on service tickets and submit timesheets weekly
Track expenses and schedule service delivery using the ticketing system
Collaborate with the Account Management and Dispatch teams to ensure client satisfaction
Adapt to different client environments and manage multiple priorities
Qualification
Required
3-5 years of experience in the field of Information Technology
General MSP industry knowledge
Provide excellent support to customers remotely or onsite as needed
Deliver advanced troubleshooting and resolutions for applications, servers, networks, and virtual machines
Service and troubleshoot end-user issues (hardware, OS, software)
Ability to Design and build networks, VLANs, security rules, and GPOs
Ability to Configure AAD and DirSync to O365
Ability to Troubleshoot VLAN settings, configurations, and firewall rules
Ability to Create and manage internal DNS zones and settings
Understand and configure RAID arrays, virtual machines, and drives
Migrate VMs from hosts and storage
Maintain and implement networking technology (Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, PC)
Ability to Administer and audit Office 365 end-user administrations
Ability to Troubleshoot Windows server roles (GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS)
Perform deployments, new system setups, and data center visits as needed
Maintain superior people skills and communicate effectively with various departments
Work under pressure while maintaining a professional demeanor
Cooperate with departments to obtain necessary information
Intermediate to advanced level of Microsoft Platforms
Understand cloud servers and VPN connections
This role involves extended periods of sitting or standing and regular use of computers and office equipment
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Must be able to lift up to 50 pounds frequently
Must be able to lift up to 75 pounds rarely
Must be able to perform frequent bending, kneeling, squatting, and turning
Must be able to perform occasional reaching over shoulder height, waist level and from floor
Must be able to work in a fast-paced environment
Must be able to work in an unsupervised environment
Must be able to drive/sit for extended periods of time
Benefits
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
Company
Ntiva, Inc.
At Ntiva, growing people (our employees, partners, and clients) is our mission.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-27Acquired
2016-10-01Private Equity
Leadership Team
Steven Freidkin
CEO
Tom Tighe
Chief Revenue Officer
Recent News
Company data provided by crunchbase