Mueller Yurgae Associates · 3 weeks ago
E-Commerce Warehouse Customer Service
Mueller Yurgae Associates is seeking a dedicated E-Commerce Warehouse Customer Service representative. The role involves accurately picking and packing items, handling customer interactions, and managing shipping-related complaints.
Food and Beverage
Responsibilities
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff
Picks and packs orders for shipment
Handles complaints related to shipments; notifies supervisor of any shipping or receiving issues
Performs other related duties as assigned
Qualification
Required
Excellent communication skills including active listening
Proficient computer skills with the ability to learn new software
High school diploma or equivalent
Customer service experience required