Fortell · 12 hours ago
Clinic Operations Specialist
NYC Metro Area
Full-time
Onsite
Entry, Mid Level
2+ years expFortell is a company focused on redefining hearing aids to enhance user experience. They are seeking a Clinic Operations Specialist to manage non-clinical customer interactions, support clients throughout their journey, and collaborate with clinical and technical teams to improve processes.
Medical Device
Responsibilities
Welcome people to the clinic. In many cases you will be the first impression of the company and brand. We are looking for someone who easily forms genuine connections with people
Speak with prospective customers, qualify them and schedule them for the right type of appointment
Inbound customer support, either on the phone or in person. Demonstrate a patient, empathetic approach when assisting with technology
Maintain accurate and detailed customer documentation in Salesforce, Intercom, and other customer experience platforms
Handle operational tasks in the clinic including preparing product for the day’s appointments or shipping replacement parts to customers
Commit to learning complex clinical concepts and technology to better educate and support patients throughout their journey
Ability to work 9am to 6pm in person and on-call coverage (remote) for one weekend per month
Qualification
Required
Excellent communication skills, both written and verbal, with a warm, empathetic style
Confidence in de-escalating concerns and turning challenges into positive outcomes
Strong organizational skills and reliability
Proficiency with support software and general tech troubleshooting; experience with Salesforce or similar CRM is a plus
A proactive mindset: you don't just respond, you anticipate needs and look for opportunities to improve the experience
Ideally 2+ years of experience in customer service, patient support, or sales, ideally in healthcare, or a related field
Ability to work 9am to 6pm in person and on-call coverage (remote) for one weekend per month
Benefits
Competitive compensation
401(k)
Health insurance
PTO and sick days
Opportunity to grow into other roles as the team expands
Company
Fortell
Fortell is designing better hearing aids for life as it’s meant to be heard.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase