American Eagle Financial Credit Union · 14 hours ago
Member Service Specialist I
East Hartford, CT
Full-time
Hybrid
Entry Level
1+ years expAmerican Eagle Financial Credit Union is a purpose-driven organization focused on enriching lives and creating financial freedom. They are seeking a Member Service Specialist I to respond to customer inquiries, provide outstanding service, and assist members with their financial needs while ensuring member satisfaction and loyalty.
BankingConsultingFinanceFinancial ServicesInsurance
Responsibilities
Fully knowledgeable in Credit Union products and services, ensuring a timely and accurate response to telephone inquiries from members regarding, but not limited to:
Membership eligibility information
Share Information/Processing Transactions for Regular Share Accounts, Certificates of Deposit, Money Market Accounts and involving opening and closing of accounts, balances, transfers, rate information
Rate Information on all deposit products
Account Information on balances, transaction information, check clearing, deposit verifications, statement information, and Visa Debit
Checking: Check orders, checks cleared, stop payments, minimum balances, 3 types offered (and benefits of each), Debit Card and transaction information
Automated Services: Telephone Banking System, bill payment, Online Banking Access, Mobile Banking Access, direct deposit and payroll deduction
Direct Deposit/Payroll Deduction: Enrollment, changes, cancellation, error resolution
Other: Address changes, transfer of funds between accounts, hours of operation, branch locations, internet access, fees, money order information, travelers’ check information, savings bond information, investment service referral, club accounts, Revocable Living Trust account
Responds to member’s inquiries regarding access to services, account utilization and information
Resolves member discrepancies with all products and services in a timeframe pre-determined by the standards established by leadership
Regularly interfaces with other departments to research and resolve member problems and disputes in a timely and effective manner, maintaining member satisfaction whenever possible
Assists members with making the most effective use of services offered by the Credit Union by offering solutions to problems with utilization of services
Actively cross-sells Credit Union products and services and acts as a resource of information to educate members on the features and benefits of our products and services, exceeding the member’s expectations and building long-term member relationships
Works independently, resolving member issues in a courteous and professional fashion, problem-solving quickly and accurately, using sound judgement in making exceptions for members within the guidelines established by the Manager, Member Contact Center
Handles a high volume of phone calls daily, balancing the need for a quick telephone response time, quality member service, while dealing with member complaints
Demonstrates excellent communication skills and listening skills, enabling timely response to member inquiries and complaints
May be assigned other duties by the Manager, Member Contact Cent
Qualification
Required
High School Diploma or equivalent
Minimum of one to three years of experience in a call center environment, or Member Services, Lending, or Member Accounts; or equivalent combination of education and experience
Exceptional interpersonal and listening skills
Strong organizational, technical and time management skills
Ability to work independently and as part of a team
Ability to handle a high volume of phone calls daily
Ability to resolve member discrepancies with all products and services in a timely manner
Ability to actively cross-sell Credit Union products and services
Ability to demonstrate excellent communication skills and listening skills
Benefits
Educational reimbursement
Individual development plans
Job shadowing across departments
Hands-on leadership practice through specialized trainings
Company
American Eagle Financial Credit Union
Our Mission: Enriching the lives of our members and communities to create a world where Financial Freedom is a reality.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Howard Brady
President & CEO
Recent News
2025-12-10
thefly.com
2025-12-04
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