EMC Insurance Companies · 7 hours ago
Claims Digital Product Management Director
United States
Full-time
Remote
Senior Level, Lead/Staff
$131K/yr - $188K/yr
10+ years expEMC Insurance Companies is focused on making an impact through teamwork and collaboration. They are seeking a Claims Digital Product Management Director to lead product strategy, development, and value realization for digital products while managing a team and collaborating cross-functionally to ensure alignment with business goals.
Financial ServicesInsurance
Responsibilities
Serves as the business unit authority and subject matter expert on all assigned products to ensure EMC has the right digital products in place long term to support corresponding value stream and business capabilities and to meet user/customer expectations
Creates and maintains strategic, high-level product roadmaps based on input from business owners and appropriate stakeholders
Facilitates critical conversations to drive the prioritization process and resource alignment
Researches insurance industry trends, technology advancements, and competitor actions in the digital product space to inform product strategies and vision
Ensures roadmaps align across all products within the value stream and align with enterprise strategy to enable EMC to meet business goals
Makes adjustments to strategic vision and roadmaps as necessary
Serves as the steward of assigned product portfolio to ensure overall financial value of portfolio
Manages total cost of ownership (TCO) for assigned digital products
Tracks overall costs to deliver and maintain products with focus on cost containment, value maximization, and business strategy alignment
Creates and maintains financial benefits of the product to share with stakeholders and the enterprise
Partners with business areas and IT to recommend buy versus build decisions and procurement of vendor solutions
Monitors cost and capacity of product teams and pursues corrective action as needed
Manages current product life cycles and maintains market awareness of potential third-party solutions
Drives the highly complex product development effort to ensure products generate desired benefits and support value streams
Collaborates with Product Owners on product roadmap development and changes
Provides guidance to define business/customer needs and execute product roadmaps, create feature/enhancement requirements, and plan releases
Serves as the voice of the customer to ensure that all plans will enable EMC to ensure maximum value and alignment with the product vision and partners with customer experience team to ensure the appropriate personas are understood and incorporated within the product vision
Evaluates the viability and value of new ideas, proposals, initiatives, and requests
Incorporates and implements approved changes and ensures they are built into the product roadmap
Manages coordination among Product Owners to align deliverables of product teams and supports interaction with other business and support areas
Supports Product Owners and product teams in executing their responsibilities
Establishes and measures KPIs and/or OKRs and monitors business outcomes to confirm expected benefits realization and takes corrective action as needed
Partners with Strategic Analytics and Business Process Management to document, design, and implement underlying process improvements to products
Collaborates with leadership and other stakeholders to ensure coordination among all product teams that support common value streams and business capabilities
Serves as a product leader in corporate initiatives and large-scale programs that impact assigned digital products
Coordinates cross-functional IT program activities and works with corresponding steering committees
Leverages common solutions across product teams and drives digital product management strategy
Builds culture and develops team members while overseeing team
Collaborates with team members to establish performance goals and monitors status, conducts performance reviews, and provides coaching
Interviews, hires, and recommends salary adjustments for team members
Resolves disciplinary issues, reviews results, action plans, and progress
Develops team expertise and completes succession planning, including identifying talent and implementing development plans for critical positions
Coaches and mentors Product Owners to deepen their knowledge and to mature their skills, techniques and competences
Provides feedback to Product Owner leaders regarding product ownership duties and skills, including areas for training and improvement
Qualification
Required
Bachelor's degree or equivalent relevant experience
Ten years of experience in product management or related experience
Applicable insurance business area experience in progressively responsible roles may substitute for some of the product management experience
Experience in product and service-based delivery environment
Prior experience working with end users to develop customer focused solutions
Certified Scrum Product Owner (CSPO)
Advanced understanding of the Scrum framework and Agile development techniques
Excellent knowledge of workflow management and road mapping tools, such as JIRA, Aha or ProductPlan
Advanced business knowledge in appropriate field to lead development in coordination with all stakeholders
Strong ability to align product strategy and subsequent roadmaps while collaborating to drive implementation
Ability to adapt technical specifications to meet end user expectations and deliverables
Strong skills with Atlassian stack (Jira), MS Teams and/or similar collaboration tool(s)
Strong coaching and mentoring skills, including the ability to coach upward
Excellent skills in Microsoft Word, Excel, PowerPoint, and Outlook
Exceptional interpersonal and servant leadership skills
Ability to resolve conflict, motivate and influence team members and communicate effectively
Ability to develop and manage multiple products with competing priorities
Advanced analytical and problem-solving skills with excellent attention to detail
Preferred
Advanced certification in the field of product ownership/management preferred
Company
EMC Insurance Companies
EMC Insurance is a top insurer based on net written premium, and we have more than 2,200 employees.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1982-02-12IPO
Leadership Team
Matthew Spackman
SVP-Chief Human Resources Officer
P
Philip Lucca
Retired
Recent News
Corridor Business Journal
2025-06-28
2024-04-11
Company data provided by crunchbase