TEKsystems · 1 day ago
Implementation Specialists Client Support Specialist
Lindon, UT, US
Full-time
Hybrid
Entry Level
$20.58/hr - $20.58/hr
2+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions to seize new opportunities. They are seeking an Implementation Specialist to join their Client Onboarding team, responsible for delivering a smooth integration and implementation experience for new clients through training and support on software solutions.
Information Technology
Responsibilities
Integrate and implement software solutions, hardware and services for new client accounts
Remotely install hardware and software
Setup and configure integrated hardware
Enter client processing account credentials into partner software
Configure integration with partner software
Test and confirm ability to perform all integrated features
Train clients on how to use integrated features and reporting tools
Clearly and concisely document all client interactions according to department procedure, keeping detailed, accurate notes; update account statuses as needed
Provide customized training on standalone hardware and online portals
Provide custom tailored training to clients on use and best practices for online virtual terminal, credit card and ACH reporting, payment requests, and user creation based on their business needs
Provide detailed training on integrated business analytics tools
Train clients on setup, use and function of non-integrated, standalone EMV devices
Approach every client interaction with the client’s specific needs in mind
Provide every client with a ‘White Glove’ experience by helping them feel and understand our passion for their success
Help our clients understand the value, not just the function, of our software, solutions, and services
Understand our clients business timelines, monitoring their account, and following through with our clients as they pass their important onboarding milestones
Receive and accept client feedback, coordinating with other departments as necessary to drive a continuous differentiated, positive experience for the client
Frequently collaborate with partners and internal development teams to improve documentation, processes and resolve client concerns
Utilize Gmail to respond to client email request
Utilize Google Meetings to interact with clients and provide group trainings
Utilize other G Suite services to communicate with internal teams
Perform the necessary level of data verification for client interactions
Understand the basics of PCI requirements for clients and be able to help answer or direct their PCI related questions
Follow-up with clients on their go-live date to confirm successful processing
Provide additional training or configuration as necessary
Facilitate communication between the client and appropriate parties for questions or requests as necessary
Qualification
Required
2-3 years of Implementations experience (or equivalent in technical support and client success)
Ability to troubleshoot Windows and Apple based Operating Systems
Understanding of high level concepts around Terminal Services, Cloud Based Software and Software as a Service (SaaS)
Understanding of home/ business networks (wire and wireless) using multiple network technologies and consumer/business peripherals, such as switches, routers, modems, printers, etc
Understanding of networking technologies TCP/IP, DNS, and firewalls
Understanding of internet connectivity using cable, DSL, satellite, dial-up
Understand Terminal Services, their functions/limitations, and how to configure software and hardware in that environment
Preferred
Previous experience with SalesForce, Confluence, and G Suite
Understand the concepts around load balanced servers and distributed computing
Understand the concepts around Virtual Machines, how they are used and how setup varies when using a virtual machine
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase