Cleveland Heights Animal Hospital · 2 days ago
Veterinary Client Service Specialist
Lakeland, FL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $20/hrCleveland Heights Animal Hospital is seeking a Client Service Specialist to join our team. The role involves engaging with clients and pets, performing clerical tasks, and maintaining a positive environment in a fast-paced veterinary setting.
Veterinary Services
Responsibilities
Greet and direct clients and guests onsite and efficiently via 8 line telephone system
Connect professional communications with incoming / outgoing requests
Schedule appointments and prepare charts with necessary information
Maintain (file, audit, purge) medical records
Process invoices and collect payments, followed by daily reconciliation
Prepare and log laboratory samples
Assist in both client education and triage of pets for optimal healthcare
Participate in monthly staff meetings and continued education when offered to better the services and products of the hospital
Professionally deescalate sensitive situations and show empathy when appropriate
Maintain inventory and housekeeping duties of designated zone and assist with needed duties of the hospital
Qualification
Required
Competently speak and write the English language
Ability to practice good money handling skills
Efficiently perform clerical and cleaning duties
Physically able to stand, move, and bend for prolong periods of time
Capable of lifting and carrying up to 50lbs
Embrace commitment to follow Safety Requirements
Actively promote a positive, professional presence with staff, clients, and guests
Benefits
Paid Holiday, Vacation, and Sick Time
401K retirement plan with employer contribution
Direct point of care medical membership, supplemental Insurance options, wellness and EAP program
Unlimited veterinary, lodging, and pet care product discounts
Competitive pay with opportunities for advancement and continued education
Complimentary notary service
Company
Cleveland Heights Animal Hospital
Cleveland Heights Animal Hospital is a full-service companion, small animal practice serving pets and their parents in the Lakeland, Florida area.
Founded in 1972
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase