University of Memphis · 4 hours ago
Customer Service Associate
Memphis, TN, United States
Full-time
Onsite
Entry Level
$35K/yr - $40K/yr
3+ years expUniversity of Memphis is seeking a Customer Service Associate to provide positive customer service skills and administrative support to the department. The role involves assisting students and parents with financial and business concerns, cashiering activities, and participating in various special projects.
Higher Education
Responsibilities
Serves as front-line point of contact for in person student-related financial and business concerns
Provides support to students and parents from diverse backgrounds on matters related to financial aid eligibility, processing requirements, student business services polices and procedures, balance inquiries, refunds, parental access, and late payment fee inquiries, while upholding the highest level of customer service and professionalism
Assists with challenging accounts and the overall financial service profile of the student
Investigates and research complicated student account-related problems, including appeals research, tuition assessment, payment plans and debt management assistance
Implement solutions and determine best course of action
Calculates and processes student reinstatement, late-late registrations, retroactive adjustments and term deletes
Provides administrative support to the department by compiling standard office communications via email and participate in regular customer specific training to consistently improve customer service operations
Areas of customer service include: answering incoming phone calls accurately and expediently, email inquiries and in-person visits
Provides all cashiering activities, including the processing, receipting and balancing of tuition, fees and other charges by cash, check, credit card, TigerFunds, lockbox, night deposit and mail
Assists cashiering management in balancing the receipt of University funds on a daily basis
Assists in verification of validated deposit slips
Receives and verifies third party enrollment fee payment authorization/discounts
Collects Bursar mail daily
Assists with review, verification and processing of outside scholarship
Researches, processes and receipts ACH and wire transfers
Assists with processing and balancing daily departmental cash transmittals and bank bags
Serves as a reference point to other campus departments regarding deposits and discrepancies
Assists USBS staff with special projects as needed
Assists with preparation of New Student Orientation presentations
Assists in collection of funds from AMC machines throughout campus
Assists with verification of accuracy of new semester fee assessments records
Assists with periodic review of the office policies and procedures
Assists Bursar with maintenance, reconciliation and budgeting of departmental accounts by extracting and compiling special reports or studies where analysis of data is required
Creates and reviews desktop procedures
Assists Assistant Bursar with new and revised fee request communication process
Acts as first line of appeal review committee
Directs students to provide more documentation if necessary, reaches out to various departments with questions, analyzes student account information, and reviews online calendars for important dates and deadlines in order to make an informed decision on approving or denying financial appeals
Executes the in-person and online Campus Card (ID) process
Produces IDs for students, faculty/staff, guests, retirees, and special groups
Assists with monitoring and requesting campus card supplies
Prints/delivers/picks up conference vouchers/meal cards for conferences, camps, and special groups
Performs other duties as assigned by USBS management team
Qualification
Required
Associate degree required
Two (3) years of experience in a customer service environment
Experience in a front-line customer service environment
Relevant experience and/or education with comparable knowledge, skills and abilities may substitute for required education
Company
University of Memphis
At the University of Memphis, we are Driven by Doing. Driven by Doing isn't just a slogan. It's what you'll see happening all around you at the UofM.
1001-5000 employees
H1B Sponsorship
University of Memphis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (37)
2023 (10)
2022 (32)
2021 (23)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Greg DuBois
Interim Chief Financial Officer
Charlena Brassell
Human Resources Business Partner
Recent News
Seattle TechFlash
2023-12-19
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