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NewMile · 1 day ago

Customer Success Specialist (TX or FL)

Tampa, FL

Full-time

Onsite

Entry Level

1+ years exp

NewMile is a fast-growing organization committed to elevating service in the logistics industry. As a Customer Success Specialist, you will support the implementation and adoption of technology tools, ensuring smooth onboarding and providing hands-on support to enhance user experiences for haulers and internal teams.

ConstructionSoftware

Responsibilities

Provide first-line support for internal teams, haulers, and customers

Document and escalate technical issues as needed to senior specialists or engineering

Assist with testing new features, updates, and system changes

Support the creation and delivery of user-friendly training sessions and materials

Help maintain guides, FAQs, and knowledge base articles to make onboarding and day-to-day use easier

Gather user questions and feedback to improve future training

Assist in onboarding new fleets, customers, and internal users

Guide users through system setup and provide introductory training

Help track onboarding milestones and ensure timely follow-up

Engage with users to collect feedback and understand pain points

Share insights with product and senior solutions team to inform improvements

Advocate for clear, simple workflows that make tools easy to use

Qualification

Logistics experienceCustomer support experienceTroubleshooting skillsExcel proficiencyPower BI familiarityBilingual (English/Spanish)Service-first mindsetDesire to learnCommunication skillsDetail-oriented

Required

Bachelor's degree in Business, Supply Chain, Information Systems, or related field OR equivalent work experience

1–2 years of experience in logistics, technology, customer support, or a related field preferred

Strong communication skills, detail-oriented, and a service-first mindset

Comfort with troubleshooting and problem-solving in real time

Bilingual (English/Spanish)

Preferred

Familiarity with Excel, Power BI, or ERP/TMS systems a plus

Desire to learn and grow in a fast-paced, tech-driven environment

Company

NewMile

SaaS - NewMile delivers products & services that power the future of aggregate distribution.

Founded in 2001

Austin, Texas

2-10 employees

https://www.newmile.com

Funding

Current Stage

Early Stage

Leadership Team

Eric Higginbotham

Chief Technology Officer

Brian Jones

Founder, Chief Customer Officer

Company data provided by crunchbase