MetaSense Inc · 1 month ago
DTS Support Analyst I
Philadelphia, PA
Contract
Onsite
Entry Level
3+ years expMetaSense Inc is seeking a DTS Support Analyst I to provide Tier 1 service level support for hardware and software issues. The role focuses on delivering high-quality customer service and involves diagnosing and resolving technical problems while maintaining knowledge of IS applications and operating systems.
Human Resources
Responsibilities
Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures
Serves as the first point of contact for the DTS Department and acts as a liaison between the client community and the rest of the DTS Department
Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service
Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site
Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions
Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues. Coordinates queues for site/service, working with various stakeholder groups
Provides recommendations on how to improve the quality of service as well as reducing repeat incidents
Qualification
Required
Project deployment experience
Car
Hospital experience
A+ certification
3-5 Years' experience
Printer support
High school degree
At least one (1) year Experience providing EUD support, Service Desk support or equivalent experience/knowledge
English( Speak, Read, Write )
Preferred
Military background plus
Worked at facility
Worked on Project work
Some college
Technical school diploma or equivalent
Network+ Certification - CompTIA
Security+ Certification - CompTIA
Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred
Company
MetaSense Inc
ONE OF THE FASTEST GROWING HEALTHCARE PLACEMENT TEAMS IN THE COUNTRY MetaSense, Inc.™ is a service-driven, Inc 5000 award-winning talent & technology company located in West Berlin, NJ, with offices in West Berlin, NJ and Philadelphia, PA.
Founded in 1999Voorhees, New Jersey, US
51-200 employeesH1B Sponsorship
MetaSense Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (17)
2023 (11)
2022 (13)
2021 (18)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
John Hunter
Chief Operating Officer
Company data provided by crunchbase