IDC Logistics · 14 hours ago
Account Manager
City of Industry, CA, US
Full-time
Onsite
Mid Level
$72K/yr - $97K/yrIDC Logistics is a company focused on providing high-quality logistics services, and they are seeking an Account Manager to oversee customer service efforts and ensure client satisfaction. The role involves managing existing accounts, building strong customer relationships, and coordinating with various departments to maintain service quality and drive revenue growth.
Freight ServiceLogisticsTransportation
Responsibilities
Coordinate and provide direction for customer service efforts from all station departments involved with the assigned account(s) working with the managers and supervisors to ensure a consistent and high level of customer service is maintained
Create, implement and maintain standard operating procedures for each client
Serve as the primary contact for all communications with the assigned account(s)
Prepare management reports that track adherence to standard operating procedures and review results with clients on a regular basis
Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met
Manage customer expectations and provide exceptional customer service
Work with Implementation team on successful opportunities to ensure accuracy in our pricing program
Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
Participate in rate calculations, report preparation and customer presentations for all large-spend bids
Ensure customer commitments are met, working with internal teams and executing operational tasks as needed
Identify, manage and build new business relationship in the target market
Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions
Maintain a database of clients, prospects, partners and vendors
Monitor market conditions, product innovations, and competitors' products, prices, and sales
Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
Consult with clients to resolve problems and to provide ongoing support
Coordinate prospect, sales and current customer meetings working closely with CEO and KAM
Perform other duties as assigned
Qualification
Required
Knowledge of Customs Trade Partnership Against Terrorism (CTPAT)
Expert with MS Office suite
Strong quantitative, analytical, and problem-solving skills
Strong leadership ability and customer service awareness
Must be effective at developing strong relationships and influencing others
Process oriented with good project management skills; capable of managing multiple tasks simultaneously
Strongly motivated with sense of urgency
Knowledge of industry trends, supply chain processes, best practices, and compliance requirements
Deep experience in solving problems across the end-to-end supply chain
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees, and customers
Ability to travel domestically up to 5-10%
Preferred
Bachelor's Degree in Business, Marketing or a related field of study preferred or an equivalent combination of work experience and education
Company
IDC Logistics
IDC Logistics is a logistics firm providing cargo & freight services.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Elton Chung
Chief Executive Officer
Mike Bible
Chief Financial Officer
Recent News
2025-08-13
2025-08-07
2025-08-02
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