ConsultNet Technology Services and Solutions · 5 hours ago
IT Systems Support Specialist
Santa Clarita, CA
Full-time
Onsite
Mid Level
$27/hr - $32/hr
4+ years expConsultNet Technology Services and Solutions is a premier national provider of technology talent and solutions. They are seeking an IT Systems Support Specialist responsible for performing daily AS400-related activities, troubleshooting issues, and providing support to end users while ensuring seamless IT operations.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Performing and documenting daily AS400-related activities, escalating to Tier 3 Support when necessary
Work across the full tech stack, troubleshoot and solve simple to complex issues, provision equipment and access, coordinate with IT Security, manage incident tickets and service requests, provide corporate outage and status communications, and help ensure seamless IT operations
Perform routine AS400 processes such as daily, weekly, and monthly backups including tape rotation
Ensure tapes are loaded and rotated internally and externally per company policy
Perform, monitor, and support Magellan 30-1 and MediCal 40-1 transmissions
Provide on-demand reports
Set up file permissions and monitoring by L-Par
Set up account permissions and perform table maintenance for access types
Monitor scheduling and submitting of jobs
Provide Tier 1 and Tier 2 level support for all end users including hardware, software, and access
Assist users with system lockouts, onboarding and offboarding processes, including deploying and collecting hardware as needed
Diagnose & document complex technical problems escalated from Level 1 support
Assist with the installation, configuration, and maintenance of computer systems and peripherals
Manage user accounts, permissions, and access rights across various systems
Build and maintain knowledge of all user-facing systems to ensure a high level of support
Maintain and perform system updates, patches, and software installations
Document and track support requests and resolutions using the Fresh Service ticketing system
Collaborate with other IT team members to identify and implement solutions to recurring issues
Qualification
Required
4+ years' hands-on experience with AS400 tasks and processes as defined in Accountabilities. This time can be concurrent with years of support for Windows-based solutions
4 years' experience performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement
Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications
Strong problem-solving skills on Windows applications, remote connectivity issues, and Single Sign-On
Detail oriented in documentation and record keeping, ensuring information is accurate and up to date
Preferred
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
201-500 employees
H1B Sponsorship
ConsultNet Technology Services and Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (9)
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
Company data provided by crunchbase